Part-Time Technical Support Consultant – iStore | Stellenbosch, Western Cape

Company: iStore – Apple Premium Reseller
Location: Stellenbosch, Western Cape
Job Type: Part-Time (Flexible: 4 or 5 Days a Week)
Industry: Information Technology / Retail Tech Support
Experience Level: Entry to Intermediate
Date Posted: 21 May 2025
Application Closing Date: Rolling Applications – Apply Soon

About the Company

iStore is Africa’s largest Apple Premium Reseller, offering the full Apple ecosystem experience to consumers, professionals, and businesses. With over 30 physical stores across South Africa and a powerful online presence, iStore provides expert advice, Apple-authorised repairs, technical support, and tailored solutions for individuals, educational institutions, and enterprise clients.

The Stellenbosch branch is looking to grow its technical team with a Part-Time Technical Support Consultant—an exciting opportunity for IT professionals passionate about customer service, Apple technology, and flexible working arrangements.

Role Overview

As a Technical Support Consultant, you will provide expert troubleshooting and support for all Apple hardware and software-related queries. Your role is pivotal in ensuring that iStore customers receive a seamless and professional after-sales experience. You’ll act as a first line of contact for technical issues, offering real-time solutions, software guidance, and training to enhance customer satisfaction and loyalty.

This part-time role offers flexibility, with the option to work either 4 or 5 days a week, making it ideal for recent IT graduates, students completing further studies, or professionals seeking work-life balance.

Key Responsibilities

• Deliver front-line technical support and advice for Apple devices, systems, and software

• Accurately troubleshoot and diagnose technical issues, escalating more complex cases as necessary

• Provide basic software training to customers, enhancing their knowledge of Apple products and usability

• Maintain a customer-centric approach by ensuring satisfaction with all support provided

• Assist with iStore repairs and service workflows, adhering to Apple-authorised service protocols

• Collaborate with team members to manage ticketing systems and follow-up communications

• Ensure all interactions are logged according to internal policies and documented for reporting purposes

• Educate customers on product care, warranties, and available iStore services

• Represent the brand with professionalism, tech fluency, and a solutions-driven mindset

Qualifications and Experience

• Matric Certificate (Grade 12) is required

• A relevant IT qualification (minimum A+ and N+)

• Prior experience in Helpdesk, IT Support, or 1st Line Technical Support (retail or customer-facing environments preferred)

• Familiarity with Apple products and macOS/iOS platforms is highly advantageous

Skills and Competencies

• Strong technical troubleshooting and diagnostic abilities

• Excellent interpersonal and communication skills

• Customer service mindset with a high level of patience and professionalism

• Ability to manage pressure, conflicts, and high volumes with calm efficiency

• High situational awareness and adaptability to different customer needs

• Keen desire for learning and continuous professional development

What the Company Offers

• Flexible part-time work options (4 or 5 days per week)

• Opportunity to work with one of the most respected tech retail brands in Africa

• A modern and technology-driven work environment

• Professional training and potential for growth within the iStore or wider Core Group

• Employee discounts and access to the latest Apple products

• Inclusive and supportive team culture focused on excellence and innovation

Equal Opportunity Statement

iStore is an equal opportunity employer committed to building an inclusive environment for all employees. We celebrate diversity and welcome applications from all qualified individuals, regardless of background or identity.

How to Apply

Submit your application today via the iStore careers portal or visit the Stellenbosch branch to inquire directly. This is a high-demand role with rolling applications, so we encourage early submissions.

For more tech support and IT jobs in South Africa, browse Jobs in IT Support, Western Cape Jobs, or explore more Apple-related Career Opportunities.

📢 Apply now