Assistant Store Manager – Toys R Us and Babies R Us | Garden Route, George
Company: Toys R Us and Babies R Us South Africa
Location: George, Western Cape (Garden Route)
Job Type: Permanent
Job Level: Mid-Senior
Industry: Retail – Sales and Management
Date Posted: 26 May 2025
Closing Date: 16 June 2025
About the Company
Toys R Us and Babies R Us South Africa are part of globally renowned brands offering top-tier retail experiences for children and families. With over 60 stores across South Africa and neighbouring countries such as Namibia, Botswana, and Zambia, and an exciting new e-commerce platform, the company is focused on creating magical, value-driven experiences for every customer. Known as the “World’s Greatest Toy Stores,” we cater to a broad demographic—from toddlers to grandparents—ensuring everyone walks away with something special.
We are looking for a passionate, energetic, and sales-driven Assistant Store Manager to join our team in George, situated in the heart of the Garden Route. This is a key leadership role aimed at driving customer satisfaction, meeting store sales targets, and managing daily store operations to perfection.
Role Overview
The Assistant Store Manager will support the Store Manager by managing operations, leading a team of employees, and ensuring excellent customer service. You will drive the execution of sales strategies, oversee inventory control, develop team performance, and implement the company’s standards and procedures. Your contribution will directly impact store profitability and customer loyalty.
Key Responsibilities
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Assist in achieving store sales targets and operational goals through effective team management
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Mentor, coach, and inspire team members to maintain a high-performance culture
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Deliver outstanding customer service and ensure a WOW shopping experience for all
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Recruit, train, appraise, and discipline employees to ensure optimal staff development
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Authorise work schedules, break periods, and leave planning for staff
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Monitor daily store performance and initiate action plans to address gaps
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Drive stock management, replenishment, and floor presentation for all product categories
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Control expenses and maximise sales turnover while working within allocated budgets
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Ensure all Standard Operating Procedures (SOPs) are implemented and enforced
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Conduct daily store walks and address merchandising issues proactively
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Oversee execution of promotional campaigns and events in partnership with centre management
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Resolve customer queries and complaints in a professional and timely manner
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Coordinate third-party service providers (e.g., security, cleaning, logistics)
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Maintain accurate records of stock movements, transactions, and staff performance metrics
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Uphold high standards of store cleanliness, layout, and product displays
Minimum Requirements
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Matric Certificate (Grade 12) is mandatory
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Minimum of 3 years in a retail management role with a strong leadership record
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Must have reliable own transport and be able to work flexible shifts including weekends and holidays
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Proven ability to lead retail teams and drive customer satisfaction and store performance
Key Competencies
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Strong leadership and interpersonal skills
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Excellent communication and conflict resolution abilities
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A proactive, solutions-oriented approach to daily challenges
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High attention to detail and strong organisational skills
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Ability to multitask and thrive in a fast-paced environment
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Strong understanding of sales reporting and inventory management systems
What the Company Offers
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Competitive salary based on experience and performance
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Provident Fund to support your long-term financial goals
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Store Performance Bonus to reward outstanding achievements
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Discretionary Bonus at management’s discretion
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A supportive and inclusive working environment that values professional development
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Access to leadership training and retail management programs
Equal Opportunity Statement
Toys R Us and Babies R Us South Africa is committed to creating a diverse and inclusive work environment. All suitably qualified individuals are encouraged to apply, and preference may be given to candidates from designated groups in accordance with company policy.
How to Apply
Interested applicants must submit their applications on or before 16 June 2025. Apply via the official Toys R Us South Africa careers page or explore other roles on JobsandCareerOpportunities.co.za.
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