Technology Support Technician (Level 1) – Join Senwes in Samrand

Location: Samrand, Gauteng
Date Posted: 22 May 2025
Reference Number: 1439
Job Type: Permanent
Work Level: Mid-Level
EE Position: No
Salary: Market Related
Closing Date: 28 May 2025

About the Company

Senwes is one of South Africa’s leading agri-businesses, offering innovative solutions in the agricultural value chain. With a commitment to technology-driven performance and customer satisfaction, Senwes continues to push boundaries in both traditional agriculture and agri-technology spaces. This role is based at Agrinet in Samrand, a key hub for the company’s IT operations.

The Technology Support Technician (Level 1) will play a vital role in the maintenance, support, and optimization of the company’s IT infrastructure, ensuring uninterrupted access to technology systems critical to business operations.

Role Overview

As a Technology Support Technician (Level 1), you will be responsible for the installation, configuration, maintenance, and remediation of infrastructure-level technology systems. This includes diagnosing technical issues, performing end-user support, and assisting in governance and compliance functions related to technology standards.

This role is ideal for candidates who possess foundational IT support knowledge and are eager to expand their experience in infrastructure and enterprise support environments.

Key Responsibilities

• Provide first-line technical support at an infrastructure level to ensure continuous and reliable technology operation

• Install and configure physical and logical IT devices to support business operations

• Identify, analyze, and resolve hardware and software defects

• Execute scheduled technology installations and maintenance tasks

• Support other technicians by providing technical insight and peer collaboration

• Maintain accurate documentation and ensure compliance with company IT standards and governance procedures

• Manage and execute defined IT tasks based on customer requirements and service-level agreements

• Participate in the real-time resolution of system faults and log all issues for tracking and continuous improvement

• Assist in implementing and reviewing standard operating procedures for IT systems and processes

Minimum Requirements

• Education:

  • National Senior Certificate (Grade 12)

  • Microsoft MCSE Training, or

  • A+ and N+ Certifications (Candidates with Application and/or Technology Support General Expertise will be given preference)

• Experience:

  • A minimum of 1 year relevant IT support experience

  • Experience in diagnosing hardware and software issues, basic networking, and technology deployment

• Skills and Competencies:

  • Strong understanding of IT infrastructure, hardware, and software support

  • Ability to analyze and resolve technical issues quickly

  • Good written and verbal communication skills

  • Willingness to learn and adapt in a high-performance environment

  • Ability to follow compliance procedures and maintain documentation

What the Company Offers

• A chance to gain exposure in a national agri-business committed to innovation

• A collaborative and fast-paced work environment focused on technology transformation

• Opportunities for growth and development within the IT and infrastructure department

• Competitive salary package and benefits

• A structured work setting based in Samrand, strategically located near key business centers

Equal Opportunity Statement

Senwes is an equal opportunity employer. Preference will be given to candidates from designated groups in line with our employment equity goals and transformation strategy. All shortlisted candidates for roles involving finances or cash handling will undergo a consumer credit check as part of the recruitment process.

How to Apply

If you meet the above requirements and believe that you can make a meaningful contribution to the Senwes team, please submit your application by registering and applying at www.groupcareers.co.za. Use Reference Number: 1439 when submitting your application.

Please note: If you do not hear from us within six weeks of the closing date, kindly consider your application unsuccessful.

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