Front and Back Office Supervisor – Pepkor Lifestyle Is Hiring in Bloemfontein, Free State
Company: Pepkor Lifestyle (Incredible Connection Division)
Location: Bloemfontein, Free State
Job Title: Front and Back Office Supervisor
Date Posted: 24 March 2025
Closing Date: 23 May 2025
Contract Type: Permanent
Industry: Retail
Functional Area: Operations
Experience Level: Mid-Senior
Business Unit: Incredible Connection Bloemfontein
About the Company
Pepkor Lifestyle, a division of the respected Pepkor Group, is a powerhouse in the South African retail landscape. Through its Incredible Connection brand, it provides consumers with access to the latest in technology, electronics, and service excellence. With a mission to make quality living accessible for all, Pepkor Lifestyle thrives on innovation, diversity, and a high-performance culture.
This is your opportunity to become part of a fast-paced environment where leaders are made. We are looking for a Front and Back Office Supervisor who can lead with integrity, ensure operational excellence, and help shape the customer journey in one of the company’s flagship branches in Bloemfontein.
Role Overview
The Front and Back Office Supervisor is responsible for managing and supervising all front- and back-office operations to ensure smooth day-to-day functionality of the store. This includes overseeing inventory and cash handling, maintaining compliance and financial control, improving operational workflows, and mentoring staff to deliver outstanding customer experiences.
Key Responsibilities
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Customer Satisfaction: Implement customer retention strategies and foster a culture of excellent customer service that builds long-term relationships
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Inventory Control: Maintain optimal stock levels through effective stock management strategies, minimizing losses and ensuring availability of high-demand items
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Financial Oversight: Manage all cash and financial transactions accurately, ensure compliance with internal audit procedures, and safeguard company assets
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Compliance & Risk Management: Enforce company policies and legal regulations, maintaining high standards of operational and legal compliance
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Team Leadership: Inspire, coach, and manage a team of employees, building a performance-driven environment and nurturing individual growth
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Back-Office Management: Ensure accurate reporting, recordkeeping, and reconciliation of daily transactions while maintaining store administration
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Front-End Oversight: Supervise POS operations, manage queue efficiency, and support staff in delivering seamless customer interactions
Minimum Requirements
To succeed in this role, applicants must meet the following criteria:
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Grade 12 / Matric qualification (compulsory)
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A minimum of 3 years’ experience in Retail Management, ideally within a fast-moving, customer-focused environment
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Proven track record of team leadership and staff development
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Strong proficiency in retail operations, cash handling, stock control, and compliance monitoring
Desired Competencies and Skills
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Strategic Thinking: Ability to identify opportunities, solve problems, and make decisions that drive store success
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Excellent Administration: Strong attention to detail, recordkeeping, and process management
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Customer-Centric Approach: Demonstrated commitment to high levels of customer satisfaction and service delivery
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Business Acumen: Understands retail financials, budgeting, and profitability metrics
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Team Development: A natural leader who can inspire and retain top talent
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Resilience and Emotional Intelligence: Maintains professionalism under pressure and motivates others through change
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Inclusion and Diversity: Cultivates a respectful and welcoming team environment where everyone can thrive
What Pepkor Lifestyle Offers
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Competitive salary packages aligned with your expertise
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Access to career advancement opportunities within one of South Africa’s largest retail groups
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An innovative work environment that values creativity and input from all levels
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Exposure to a diverse range of products and services that allow for professional growth
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A company culture that prioritizes teamwork, ethics, and high performance
How to Apply
Interested candidates are encouraged to apply through the official Pepkor Lifestyle Careers Portal before the closing date of 23 May 2025. Please ensure your application includes a detailed CV that outlines your leadership experience, retail management capabilities, and commitment to customer service.
Note:
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Applications sent via fax or email will not be accepted
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If you do not hear back within 14 days of the closing date, please consider your application unsuccessful
Explore More Retail Leadership Roles
For more mid-to-senior level roles across South Africa, visit Jobs and Career Opportunities South Africa for updates on high-paying and growth-focused vacancies.
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