Hotel Duty Manager – Port Elizabeth | Hospitality Jobs in Eastern Cape

Company: Sun International
Location: Port Elizabeth, Eastern Cape
Job Title: Hotel Duty Manager
Reference Number: SI-160
Job Type: Permanent
Work Level: Skilled
Posted Date: 06 May 2025
EE Position: Yes
Salary: Market Related

🏢 About the Company

Sun International is one of South Africa’s most prestigious brands in luxury hospitality, offering a world-class portfolio of hotels, casinos, and resorts. As part of their Port Elizabeth operations, this role plays a pivotal part in ensuring the customer experience is elevated at every touchpoint. The position calls for a seasoned hotel professional passionate about customer service, operations, and team leadership.

🎯 Role Overview

The Hotel Duty Manager is responsible for ensuring that the hotel’s daily operations run smoothly, customer expectations are exceeded, and all functional areas comply with Sun International’s operating procedures and grading standards. You’ll be the key contact during shifts for managing guest satisfaction, facility presentation, and stakeholder performance.

This position requires availability to work shifts, including weekends and public holidays, in alignment with the operational demands of the hospitality industry.

📌 Key Responsibilities

🌟 Customer Experience & Guest Satisfaction

• Implement and maintain the Customer Value Proposition (CVP) throughout all hotel touchpoints

• Be visible on the floor, interacting with guests, resolving concerns, and enhancing the customer journey

• Manage escalated customer complaints with professionalism and urgency

• Monitor and support promotions, guest events, and daily operations

• Ensure front-of-house and back-of-house areas meet presentation and equipment functionality standards

• Conduct daily shift briefings, handovers, and staff communication to align operational goals

🛠 Operational & Compliance Oversight

• Perform walkabouts to ensure compliance with SHE standards, SOPs, and grading criteria

• Monitor tenant and business partner performance against SLAs

• Ensure that stock, equipment, and facilities are maintained and stored according to safety regulations

• Track audit results and address non-compliance

• Review and update internal control systems to mitigate risk

📈 People Management & Supervision

• Oversee team attendance, leave, and performance management

• Identify training needs and conduct on-the-job coaching

• Support the onboarding process and develop team succession plans

• Foster a positive staff culture by leading with empathy, communication, and motivation

🤝 Stakeholder & Vendor Relations

• Liaise with internal departments, tenants, and external service providers

• Ensure alignment of service standards with operational requirements

• Provide feedback to unit management on hotel performance, risks, and ongoing improvements

• Communicate special events and guest requirements to all relevant departments

🎓 Qualifications and Experience

Education:

• 3-Year Hotel School Diploma or equivalent qualification in Hospitality or Tourism Management

Experience:

• 5+ years of experience in the hospitality industry

• 3+ years in a managerial position

• Previous exposure to Duty Management responsibilities will be advantageous

🧠 Skills and Competencies

Core Competencies:

• Strong decision-making and analytical ability

• Attention to detail and compliance orientation

• Emotional resilience and leadership under pressure

• Customer-centric approach and excellent interpersonal skills

• Planning, reporting, and innovation skills

Technical Proficiencies:

• Housekeeping standards and quality assurance

• Health, Safety and Environmental legislation

• Contract and vendor management

• Proficient in MS Office Suite

• Strong English communication (written & verbal)

• Business acumen and operational reporting

⚖️ Employment Equity Statement

Preference will be given to applicants from designated groups in line with the Employment Equity Act No. 55 of 1998, as well as Sun International’s internal recruitment policy, employment equity plans, and gaming license conditions.

🔐 POPIA Disclaimer

By applying for this role, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA). If you are not contacted within one month of the closing date, kindly consider your application unsuccessful.

🧪 Additional Information

Applicants may be required to complete assessments or competency tests before progressing to the interview stage.

📥 How to Apply

Apply now via Jobs and Career Opportunities by searching for “Hotel Duty Manager – Port Elizabeth” and submit your application before the deadline.

🌐 Explore Similar Opportunities

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• Guest Relations Manager – Cape Town

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🏆 Be the Heart of the Hotel Guest Experience

If you’re passionate about operational excellence, exceptional service delivery, and leading high-performing teams, this Hotel Duty Manager role offers a fulfilling opportunity to thrive in South Africa’s vibrant hospitality industry.

📢 Apply now