Receptionist – Triton Express | Cape Town

Company: Triton Express (Plennegy Pty Ltd.)
Location: Cape Town, Western Cape, South Africa
Date Posted: 29 April 2025
Job Reference Number: R030036
Contract Type: Contract
Application Closing Date: Open until filled

🚛 About the Company

Established in 1987, Triton Express, a division of the Plennegy Group, has grown from a modest Durban-based freight company into one of Southern Africa’s most sophisticated logistics and road freight providers. With a comprehensive distribution network across the region, Triton Express delivers reliable, efficient, and cost-effective transport solutions for a wide range of clients. Our mission is built on the foundation of excellence, integrity, and innovation, and we continue to invest in both our people and our systems to ensure seamless customer service across all touchpoints.

🧭 Role Overview

Triton Express is looking for a well-organized, professional, and customer-focused Receptionist to join its Cape Town team on a contract basis. This role serves as the face and voice of the company, offering front-line support to clients, internal staff, and service providers. The ideal candidate is someone who thrives in a fast-paced environment, is passionate about service delivery, and is capable of multitasking efficiently while maintaining a calm and courteous demeanor.

🛠️ Key Responsibilities

📞 Telephone and Front Office Management

• Answer all incoming calls professionally, transfer them accordingly, or take accurate messages

• Source telephone numbers and place outgoing calls upon request

• Liaise with Telkom and Alcatel for phone system maintenance

• Greet clients and visitors warmly, providing direction or resolving queries

• Ensure the reception area is clean, organized, and welcoming

• Receive parcels and correspondence, and ensure timely distribution

📋 Customer Support and Communication

• Conduct telephonic customer satisfaction surveys and log feedback

• Prepare accurate freight quotations using Freightware data and distribute them to clients

• Investigate and resolve basic freight queries and discrepancies using waybill reports

• Reconcile customer statements and assist with general account inquiries

• Liaise with clients regarding deliveries, collections, and service information

🚚 Operational and Admin Coordination

• Supply drivers with necessary stationery and update discrepancy manifests

• Monitor delivery processes, track outstanding PODs, and escalate concerns

• Generate and maintain reports such as “Waybills Awaiting Delivery” and follow up on problem deliveries

• Process collection orders and generate collection registers and quotes

• Confirm inter-branch collections and assist with cheque handling

💻 Data Processing and Document Management

• Accurately capture waybill data including service levels, dimensions, and destinations

• Verify entries and correct scan manifests as needed

• Capture PODs and submit to management and Head Office

• Process and reconcile all COD (Cash on Delivery) payments and report deposits to Head Office

🗂️ Additional Administrative Support

• Maintain stationery inventory and submit monthly reconciliations

• Collect and submit petrol card slips and update diesel usage sheets

• Undertake filing, invoice copying, and other ad hoc admin tasks as assigned

🎓 Qualifications and Experience

• Grade 12 / Matric (Essential)

• 1–2 years in a reception or general administrative role (Required)

• Proficiency in MS Word, Excel, Outlook

• Familiarity with Freightware or similar systems (Advantageous)

🧠 Skills and Competencies

• Excellent verbal and written communication in English and Afrikaans

• Strong organizational skills and ability to multitask under pressure

• High attention to detail and accuracy

• Self-motivated and able to work independently and as part of a team

• Professional appearance and behavior

• Strong customer service orientation

🚗 Additional Requirements

• Must have own reliable transport

• Willingness to work outside standard hours and perform overtime when required

• Working hours: 07:00 AM – 17:00 PM

🎁 What the Company Offers

• Competitive, market-related salary

• Training and career development within a leading logistics company

• A collaborative and professional team environment

• Exposure to dynamic logistics systems and freight solutions

• Opportunity to contribute meaningfully to customer satisfaction

🌍 Equal Opportunity Statement

Triton Express is an equal opportunity employer. We are committed to building an inclusive and diverse workplace where everyone feels empowered to contribute. All appointments are made in line with our Employment Equity Plan.

📥 How to Apply

Think you’re the voice and face we need? Apply online by visiting https://jobsandcareeropportunities.co.za/ and search for Receptionist – Triton Express Cape Town (Reference R030036). Please include your updated CV and a brief motivation letter outlining your suitability for the role. Applications will be reviewed on a rolling basis, so early submission is encouraged.

🔎 Explore More Opportunities

Looking for more administrative or logistics-related jobs in Cape Town or nationwide? Visit https://jobsandcareeropportunities.co.za/ for the latest career listings in transport, supply chain, and clerical support.

📢 Apply now