Senior Customer Service Officer – Boxer Distribution Centre (Cape Town)
📍 Location: Airport Industrial, Cape Town, Western Cape
🕒 Job Type: Permanent | Full-Time
📅 Closing Date: 21 April 2025
📌 Reference Number: BOX250407-1
📎 Division: Supply Chain
📁 Department: Distribution Centre
👥 Positions Available: 1
About the Company
Boxer Superstores is a leading name in South Africa’s retail sector, known for its rapid growth, affordability, and deep commitment to serving communities. Our Cape Town Distribution Centre is a crucial hub for ensuring our stores are stocked, and we are looking for a Senior Customer Service Officer to take our outbound logistics coordination to the next level. This role offers a chance to make a real impact in a fast-paced environment where customer satisfaction and operational efficiency are top priorities.
Role Overview
As a Senior Customer Service Officer, you will play a pivotal role in ensuring that stock deliveries from the Distribution Centre are executed accurately, efficiently, and on time. You will serve as a liaison between transporters, store managers, and regional teams, coordinating logistics schedules and solving delivery-related queries. Your goal: keep Boxer stores stocked and our customers satisfied.
Minimum Requirements
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Grade 12 (Matric) – essential
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A 2-year diploma or degree in Logistics, Supply Chain, or Retail Management is advantageous
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Minimum 3 years of experience in a logistics or customer service environment
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Proficient in Microsoft Excel and Word
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Working knowledge of Warehouse Management Systems (WMS)
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Solid understanding of FMCG retail supply chain operations
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Experience in warehouse logistics planning
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Strong numerical and analytical skills
Key Responsibilities
📦 Delivery Schedule Coordination
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Verify transporter schedules and delivery times
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Share accurate ETAs with store managers to assist with planning
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Cross-check data and ensure communication of all logistics details
📊 Pallet Estimation & Order Planning
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Use BOMM system to retrieve orders
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Estimate pallet volumes and advise on appropriate truck size
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Share pallet spreadsheets with transporters and ensure collection documentation is in order
📞 Communication & Stakeholder Management
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Act as the communication bridge between stores, regional managers, and DC operations
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Resolve delivery-related issues quickly and efficiently
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Update stakeholders on the status of deliveries, special requests, and exceptions
🚚 Transporter Liaison
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Manage communication with transport partners regarding orders, ETAs, and delays
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Confirm delivery arrangements and follow up on late or outstanding deliveries
📈 Monitoring & Reporting
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Monitor order cut-off times and flag late submissions
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Plan ahead for stores that meet order submission deadlines
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Prepare regular reports on delivery performance and logistics KPIs
📋 JABS Allocation & Picking Support
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Generate and consolidate store orders
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Ensure timely order printing and submission for warehouse picking
What Boxer Superstores Offers
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A chance to work in a fast-paced, high-impact logistics role
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Career growth opportunities within a leading national retailer
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A supportive and collaborative team environment
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Competitive salary with full company benefits
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The chance to be part of a business that plays a crucial role in supporting communities across South Africa
Equal Opportunity Statement
Boxer Superstores is an equal opportunity employer. We are committed to building an inclusive workforce and welcome applications from all qualified individuals. If you have not heard back within two weeks of the closing date, please consider your application unsuccessful.
How to Apply
Ready to join one of South Africa’s leading retail distribution teams? Submit your application before 21 April 2025.
Apply now or explore more roles at:
🌐 https://jobsandcareeropportunities.co.za
Explore More Opportunities
Looking for other roles in customer service, logistics, or administration?
👉 Browse additional listings here: https://jobsandcareeropportunities.co.za
