End Controller (External Applications Only)
📍 Location: Bergville, South Africa
📅 Date Posted: 14 April 2025
📌 Division: OPS 4 DIV 8 – Bergville
📝 Contract Type: Permanent | Full-time
💼 Job Category: Store Operations / Security Control
💰 Salary: Market-Related
📄 Reference: END-BRGV2025
🔚 Application Closing Date: 10 May 2025
About the Company
As one of South Africa’s largest building material retailers, the company is dedicated to offering affordable solutions and trusted customer service. With a nationwide footprint, this retailer ensures community-centered operations, customer-focused services, and a strong commitment to operational security and process compliance. Join the Bergville branch as an End Controller and play a key role in safeguarding stock and ensuring proper documentation compliance.
Role Overview
The End Controller will be responsible for overseeing all goods and fixed assets leaving the store premises, ensuring documentation is accurate, complete, and compliant with company policy. The position also manages customer returns, prevents stock loss, and contributes to security efforts through routine checks and controls. This role is essential in maintaining the integrity of daily operations, particularly in the final stages of sales and dispatch.
Key Responsibilities
Security and Stock Movement
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Ensure no stock or assets leave the premises without valid and completed documentation.
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Verify all dispatch documentation for accuracy, including correct dates, time stamps, and signatures.
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Ensure customer returns are documented and approved in the End Controller book.
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Monitor loading and unloading areas; keep shutter doors closed when not in use.
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Log End Control keys IN/OUT daily and ensure controlled access to secure areas.
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Conduct random employee searches to minimize shrinkage risks.
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Report suspicious activity or vehicles to store management promptly.
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Ensure that all exit/entry points are monitored and secured appropriately.
Customer Service
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Provide quick, friendly, and efficient check-out support for customer goods.
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Direct customers to the appropriate personnel for further assistance or queries.
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Support a smooth and secure customer experience during dispatch or return processes.
Operational Readiness
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Follow “Ready for Business” and “Beyond My Control” policies as per CB Way.
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Ensure operational readiness during shift transitions, breaks, and lunch hours by ensuring a backup is available.
Minimum Requirements
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Grade 12 with at least 1 year of relevant experience OR minimum 2 years of related experience in retail or stock control.
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Fluency in English and the dominant regional language.
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High attention to detail and strong numeric skills.
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Strong written and verbal communication skills.
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Ability to work under pressure and multitask effectively.
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Must be willing to work shifts, weekends, and public holidays.
Core Competencies
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Accuracy: Ability to check documentation thoroughly and ensure compliance.
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Security Focus: Demonstrated commitment to loss prevention and security best practices.
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Decision Making: Makes timely, policy-aligned decisions with clear understanding of consequences.
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Communication: Polite and professional interaction with both internal teams and customers.
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Problem Solving: Resolves issues quickly, escalating where necessary.
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Planning: Adheres to procedures and contributes to operational efficiency.
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Resilience Under Pressure: Maintains composure and clarity even during high-stress periods.
What the Company Offers
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Market-related salary package.
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Opportunities for growth within the retail security and operations sector.
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Safe, structured work environment with full training and support.
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Job stability within one of South Africa’s leading retailers.
Equal Opportunity Statement
The company values diversity and is committed to creating an inclusive environment for all employees. All qualified individuals are encouraged to apply regardless of background, identity, or belief.
How to Apply
Submit your CV through the company’s official careers page or via Jobs and Career Opportunities. Closing date for applications is 10 May 2025. Only shortlisted candidates will be contacted. If you haven’t received feedback within 30 days, please consider your application unsuccessful.
Explore More Opportunities
Looking for a career in store operations, loss control, or customer service? Visit jobsandcareeropportunities.co.za to find more vacancies that match your skills and ambitions.
