Admission Clerk – Umtshezi Private Hospital
📅 Date Posted: 07 April 2025
📆 Application Closing Date: 21 April 2025
📍 Location: Estcourt, KwaZulu-Natal
🗂 Contract Type: Permanent
🏥 Business Unit: Umtshezi Private Hospital
About the Company
Umtshezi Private Hospital is a well-respected healthcare institution in Estcourt, KwaZulu-Natal, committed to offering high-quality, patient-centric care in a modern, supportive setting. As part of its ongoing growth and service excellence, the hospital is looking to fill a vital front-line position – Admission Clerk – who will serve as the first point of contact for patients entering the facility, playing a key role in ensuring smooth and professional administrative operations.
Role Overview
Reporting to the Patient Administration Manager, the Admission Clerk will be responsible for managing the full admissions process, from pre-admission documentation to patient registration, while delivering outstanding customer service. This role requires attention to detail, familiarity with clinical terminology, excellent communication skills, and the ability to manage conflict and queries in a professional manner.
Key Responsibilities
Patient Admission and Data Accuracy
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Process all patient admissions according to the hospital’s established protocols and standards.
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Capture accurate patient data into the hospital’s system during admission and pre-admission processes.
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Perform clinical coding accurately, adhering to ICD and CPT coding standards to support billing and case management.
Customer Service
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Act as the first point of contact for patients and visitors, offering assistance with directions and information.
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Handle telephonic inquiries and ensure calls are routed correctly and efficiently.
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Respond to patient queries and concerns, resolving issues where possible or escalating appropriately.
Administrative and Financial Duties
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Carry out daily receipting of payments, ensuring accurate transaction records in accordance with company financial policies.
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Achieve set targets for daily admissions and maintain compliance with administrative timelines and procedures.
Qualifications and Experience Required
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Grade 12 (Matric) is essential.
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A minimum of 2 years of experience in a similar administrative environment, preferably in a healthcare setting.
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Computer literacy is required, with strong proficiency in hospital administration systems.
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Proven experience in customer interaction, including conflict resolution and effective communication.
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Knowledge of hospital procedures and medical terminology is an added advantage.
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Flexibility to work shifts, including night shifts, weekends, and holidays.
Core Competencies
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Customer Responsiveness: Prioritizes the needs and comfort of patients and their families.
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Verbal & Written Communication: Professional, clear, and empathetic communication style.
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Problem-Solving and Judgement: Approaches administrative and patient-related challenges with confidence and logic.
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Decision-Making: Acts independently when required, while recognizing when to escalate issues.
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Ethical Behaviour: Maintains confidentiality and handles sensitive information responsibly.
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Negotiation Skills: Capable of resolving issues or concerns calmly and professionally.
What the Company Offers
As a key member of the administrative team, you’ll play a central role in the patient journey at Umtshezi Private Hospital. The hospital offers a supportive work environment, structured training, and an opportunity to grow within a respected healthcare institution committed to service excellence. The position promises stability, career development, and purpose-driven work that makes a difference in patients’ lives.
Equal Opportunity Statement
Umtshezi Private Hospital is an equal opportunity employer, committed to diversity and inclusion in the workplace. External applicants are encouraged to apply. If you have not been contacted within two weeks after the closing date, please consider your application unsuccessful.
How to Apply
To apply for the Admission Clerk position, submit your updated CV and supporting documents through the official platform: https://jobsandcareeropportunities.co.za by 21 April 2025.
Explore More Opportunities
Looking for more administrative or healthcare support roles? Visit https://jobsandcareeropportunities.co.za to browse available vacancies across South Africa’s top private hospitals.
