Waitron
📍 Location: Eastern Cape
📅 Date Posted: 08 April 2025
📝 Job Type: Permanent
📎 Reference Number: SI-130
💼 Industry: Food & Beverage / Hospitality
💰 Salary: Market Related
🧩 EE Position: No
About the Company
Join a dynamic and exciting team in a vibrant hospitality environment. The Waitron plays a vital role in delivering exceptional food and beverage service, ensuring guest satisfaction and operational efficiency. As a member of our team, you’ll be at the forefront of the customer experience in our restaurant, banqueting operations, and casino floor. This is an excellent opportunity to be part of a renowned company focused on providing outstanding service.
Role Overview
As a Waitron, you will be responsible for preparing and delivering food and beverage services to customers, ensuring that all service standards are met. Your primary goal will be to create an exceptional dining experience by providing attentive, professional, and courteous service.
Key Responsibilities
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Prepared Work Area: Prepare mise-en-place and place settings before service. Set up and break down for functions as per event requirements. Ensure cleanliness and readiness of your work section.
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Service Execution: Take guest orders accurately and promptly. Serve food and beverages in line with service standards. Provide recommendations and upsell where applicable. Clear tables after guests have completed their meals. Perform cashiering duties when necessary.
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Customer Engagement: Greet guests with a friendly smile and create a welcoming atmosphere. Handle customer complaints, requests, and suggestions efficiently, escalating as necessary. Educate customers on current promotions and facility offerings.
Qualifications and Experience Required
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Grade 12 or equivalent national qualification.
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Minimum 2 years of previous experience as a waiter.
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Strong knowledge of food & beverage products and service standards.
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Excellent communication skills and attention to detail.
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Ability to work in a fast-paced environment and handle customer requests effectively.
What the Company Offers
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A friendly and energetic work environment where you’ll be supported to deliver excellent service.
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Competitive salary and benefits.
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Opportunities for career development and growth within the hospitality industry.
How to Apply
If you’re passionate about delivering outstanding customer service and want to join a leading hospitality team, apply today by submitting your CV and cover letter referencing SI-130.
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