Supervisor – Debtors Card/Cash & Support Services – Europcar – Bruma
📍 Location: Bruma, Johannesburg, Gauteng, South Africa
📅 Date Posted: 8 April 2025
🗓️ Application Closing Date: 15 April 2025
🔖 Reference Number: MOT250408-5
💼 Contract Type: Permanent
About the Company
Europcar, a leading car rental service provider under the Motus Group, offers mobility solutions to customers across South Africa and beyond. With a reputation for reliability and excellent customer service, Europcar operates in a fast-paced, dynamic environment that demands precision, efficiency, and strong leadership. The Bruma branch is currently seeking a qualified and experienced Supervisor – Debtors Card/Cash & Support Services to join the Debtors team. This role is ideal for a seasoned financial professional with strong reconciliation, leadership, and administrative skills who is comfortable operating under pressure.
Role Overview
The purpose of this position is to support and manage a team within the Debtors department, with a particular focus on onboarding new customers, handling card and cash reconciliations, and providing assistance to both Operations and Customer Service teams. The supervisor will be instrumental in minimizing financial risk, ensuring prompt customer vetting, maintaining accurate records, and resolving queries effectively. The role demands a blend of administrative oversight, strategic planning, and people management.
Key Responsibilities
Supervise a team responsible for meeting monthly KPIs and deadlines.
Oversee daily interactions and manage queries from both internal and external stakeholders.
Drive the customer onboarding and vetting process to ensure only legitimate accounts are created.
Provide consistent support to branch-level operations regarding card and cash transactions.
Coordinate with banking institutions to facilitate smooth card processing across branches.
Manage the customer chargeback and dispute resolution processes.
Audit and oversee complimentary accounts to ensure compliance.
Authorize and oversee the refund process.
Administer centralized and prepaid fuel card invoicing.
Support finance functions with reconciliations, cashbook clearing, and clearing account maintenance.
Manage and reconcile bank accounts accurately and efficiently.
Produce month-end reports aligned with organizational standards.
Participate in departmental projects, process reviews, and change management initiatives.
Assist with internal and external audit processes as required.
Perform ad hoc duties at the discretion of management.
Qualifications and Experience
Education Requirements:
Matric (Grade 12) is essential.
A tertiary qualification in Finance (minimum NQF Level 6) is required.
Experience Requirements:
At least 3 years’ experience in card and cash reconciliations.
Minimum 3 years’ experience in a supervisory capacity.
Prior experience in the car rental industry is a must.
Other Requirements:
A valid, unendorsed Code 08 driver’s license.
Intermediate to advanced proficiency in Microsoft Excel, Word, and Outlook.
Comfortable using business-specific systems and platforms.
Skills and Competencies
Excellent verbal and written communication skills in English.
Strong interpersonal effectiveness—ability to work with diverse cultures and teams.
Sound financial and business acumen.
Proven skills in team supervision, conflict resolution, and query management.
Ability to manage time, prioritize tasks, and meet deadlines.
Analytical thinking and problem-solving capabilities.
Aptitude for process improvement and change implementation.
Understanding of the car rental business and financial frameworks.
Knowledge of chargeback procedures, bank liaison practices, and audit preparation.
Personal Attributes
Committed, highly ethical, and professional.
Resilient and calm under pressure.
Driven by results and deadlines.
Confident, assertive yet fair, with excellent people skills.
Natural team player with a positive, energetic outlook.
Passionate about coaching and mentoring team members.
Customer-focused with a proactive attitude toward problem resolution.
Comfortable navigating high-pressure environments, handling interruptions and challenges with ease.
Equal Opportunity Statement
Motus and its associated companies are committed to Employment Equity and supporting the goals of the Employment Equity Act. Preference will be given to suitably qualified applicants from designated groups.
How to Apply
Interested applicants are encouraged to apply before the closing date via the official Motus Careers Portal:
🔗 https://motus.erecruit.co/candidateapp/Jobs/Browse.aspx
Closing Date for Applications: 15 April 2025
If you do not hear back within two weeks after the closing date, please consider your application unsuccessful.
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