Supervisor: Credit Controller – Europcar – Bruma, Johannesburg
📍 Location: Bruma, Johannesburg, Gauteng, South Africa
📅 Date Posted: 4 April 2025
🗓️ Application Closing Date: 15 April 2025
🔖 Reference Number: MOT250407-2
💼 Job Type: Permanent
About the Company
Europcar, part of the Motus Group, is a leading car rental company in South Africa, known for its commitment to providing high-quality, efficient services to its customers. Based at Europcar’s head office in Bruma, Johannesburg, the company is expanding its team in the Debtors department and looking for a dynamic, results-oriented Supervisor: Credit Controller to join their ranks.
Role Overview
The Supervisor: Credit Controller will be responsible for managing a team of Credit Controllers, ensuring that collection targets are met and the risk of overdue accounts is minimized. You will oversee daily operations, manage queries, provide team support, and ensure adherence to credit control procedures. The role is pivotal in driving departmental efficiency and ensuring that the team consistently delivers on targets, while maintaining high standards of customer service and communication.
Key Responsibilities
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Lead and manage a team of Credit Controllers to achieve KPIs, ensuring collection targets are met and overdue accounts are minimized.
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Manage daily queries from both internal and external customers, as well as key stakeholders.
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Monitor all customer communications, ensuring that interactions are professional and aligned with company standards.
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Oversee and manage customer feedback to ensure positive customer satisfaction index (CSI) scores.
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Conduct monthly book reviews and performance evaluations for team members.
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Approve credit card transaction authorizations from banks.
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Ensure that daily reconciliations are reviewed and managed according to standard operating procedures.
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Provide guidance and support to team members, helping resolve issues effectively and in a timely manner.
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Ensure all daily, weekly, and monthly reports are compiled and submitted on time.
Qualifications and Experience
Minimum Experience:
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3 years’ senior-level experience in debtors/credit control.
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3 years’ experience in a supervisory capacity, managing a team.
Minimum Education:
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Matric (NQF Level 4 or equivalent).
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Tertiary qualification in Credit Management or Finance (NQF Level 5 or higher).
Minimum Requirements:
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Valid unendorsed driver’s license.
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Proficiency in MS Excel, Word, and Outlook.
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Knowledge of industry legislative compliance, particularly the National Credit Act (NCA) and other relevant laws.
Skills and Personal Attributes
Competencies:
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Strong communication skills (both written and verbal) in English.
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Excellent interpersonal skills, including the ability to work with people from diverse cultures and backgrounds.
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Solid credit management knowledge and business acumen.
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Demonstrated team supervision and leadership abilities.
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Excellent planning, organizational, and time management skills.
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Effective at conflict management, query resolution, and decision-making.
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Ability to review departmental processes and implement improvements.
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Proficiency in MS Excel (intermediate level) and the ability to learn business systems quickly.
Personal Attributes:
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Results and deadline-oriented.
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Strong leadership skills with the ability to mentor and develop team members.
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Assertive, fair, and professional, with a commitment to teamwork.
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Customer-focused, with the ability to handle pressure and high workloads efficiently.
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Highly ethical and committed to maintaining professionalism in all situations.
Equal Opportunity Statement
Europcar is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We encourage applications from members of designated groups in accordance with our Employment Equity Plan.
How to Apply
To apply for this role, visit the official Motus Careers Portal before 15 April 2025:
🔗 Apply Here
If you have not been contacted by 30 April 2025, please consider your application unsuccessful.
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