Store Manager (45hr) – American Swiss – Tygervalley – Cape Town
📍 Location: Tygervalley, Cape Town, Western Cape
📝 Job Type: Full-Time, 45 Hours/Week
📅 Date Posted: April 2025
About TFG
TFG (The Foschini Group) is a diverse retail company that operates a portfolio of 34 specialty lifestyle and apparel brands. TFG is more than just a workplace; it’s a launchpad for personal and professional growth. Our goal is to create remarkable omnichannel experiences for our customers, and we believe in fostering a culture that thrives on creativity, teamwork, and continuous improvement. With a focus on innovation and a strong customer-centric approach, TFG is proud to be a leader in the retail industry.
Role Overview
We are seeking a Store Manager to lead the American Swiss store at Tygervalley, Cape Town. This role is responsible for driving the store’s performance, ensuring targets are met, and overseeing daily operations. As the Store Manager, you will lead by example in delivering exceptional customer service and achieving sales and operational objectives. You will also be responsible for managing a team, driving growth, and ensuring that store processes run smoothly.
Key Responsibilities
Sales and Operational Leadership
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Driving Turnover: Achieve and exceed sales targets by optimizing sales strategies, building customer loyalty, and promoting customer engagement.
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Expense Control: Manage the store’s expenses to ensure profitability while maintaining high operational standards.
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Stock Loss Management: Minimize stock losses by implementing best practices to control shrinkage and ensuring adherence to company standards.
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Team Management: Lead the store team by focusing on recruitment, staff development, performance management, and maintaining a positive working environment.
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Merchandising Execution: Implement in-store merchandising strategies to ensure the store is visually appealing and meets brand standards.
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Customer Satisfaction: Ensure customer satisfaction by executing the company’s customer service strategy, resolving customer complaints, and fulfilling customer needs.
Staff and Customer Management
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Recruitment and Development: Manage the recruitment, training, and development of store staff to ensure a well-equipped and motivated team.
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Customer-Focused Sales: Initiate compelling sales conversations, drive customer loyalty, and manage customer expectations effectively.
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Sales Process Management: Oversee the entire sales process from initial contact to post-sale follow-up, ensuring smooth operations and customer satisfaction.
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Problem Resolution: Address customer challenges and complaints, ensuring resolutions are in line with company policies and customer expectations.
Qualifications and Experience
Education
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Matric Certificate (Grade 12)
Experience
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Minimum 3 years of retail experience, including at least 1 year of leadership experience in a store management role.
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Proven ability to achieve sales targets and manage store operations effectively.
Skills and Competencies
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Customer Service Delivery: Ability to deliver exceptional customer service and build long-lasting customer relationships.
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Sales and Negotiation: Skilled in negotiating and closing sales deals, as well as driving strategic sales planning.
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Planning and Organizing: Strong organizational skills to manage store operations, staff, and sales goals.
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Leadership and Team Development: Effective at leading, motivating, and developing a team to achieve high performance.
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Digital Communication: Proficient in leveraging digital platforms to communicate with customers and drive sales.
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Policy and Procedure Adherence: Ability to follow and enforce company policies and procedures to maintain smooth operations.
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Strategic Sales Planning: Ability to plan and execute sales strategies that align with the company’s goals and objectives.
Behavioural Competencies
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Action-Oriented: Eagerness to take on new challenges and opportunities with urgency.
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Building Networks: Establishes and nurtures internal and external relationships to create mutually beneficial partnerships.
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Customer Focus: Anticipates and meets the needs and expectations of customers to enhance satisfaction.
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Directs Work Effectively: Organizes and manages individual or team activities to achieve desired outcomes.
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Drives Engagement: Motivates and empowers the team to exceed expectations and contribute to organizational success.
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Ensures Accountability: Holds oneself and others accountable for meeting performance targets and maintaining high standards.
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Optimizes Work Processes: Continuously improves the efficiency and effectiveness of work processes to enhance store operations.
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Values Differences: Recognizes and appreciates the diverse values, beliefs, and perspectives of others.
About the Team
As part of the TFG Jewellery team, you will be representing one of South Africa’s leading jewellery brands—American Swiss. Known for its luxury, fashion-forward pieces, American Swiss offers jewelry that complements everyday style with a touch of brilliance. If you are passionate about jewelry and customer service, this is an exciting opportunity to join a dynamic and growing team.
What We Offer
TFG provides a supportive work environment that values creativity, collaboration, and professional growth. As a Store Manager, you will have the opportunity to shape the store’s success, lead a talented team, and further develop your career in retail management.
Closing Date: Applications are open until 11 April 2025. Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
How to Apply: Interested candidates are encouraged to submit their applications before the closing date, including a detailed CV outlining their relevant experience and qualifications.
TFG is an equal opportunity employer. Preference will be given to candidates from designated groups in accordance with the Employment Equity Act.
Join American Swiss as a Store Manager and be part of a team that inspires customers and drives success in the retail jewelry industry
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