Store Manager (45 hours per week) – Totalsports – George
📍 Location: George, Western Cape, South Africa
📝 Job Type: Permanent, Full-time
📅 Date Posted: April 2025
About Totalsports
At Totalsports, we are passionate about PERFORMANCE. We INSPIRE, we’re AUTHENTIC, we’re MOTIVATING, we INNOVATE, and we are REAL. As part of the TFG family, Totalsports is committed to being the #HomeofSport and making sport and fitness accessible to everyone. We are looking for a dynamic Store Manager to join our team in George, someone who is driven, customer-focused, and passionate about leading high-performance teams.
Role Overview
As a Store Manager at Totalsports, you will be responsible for ensuring the success of the store through effective leadership, driving sales, managing stock, and maintaining high customer satisfaction. Your role will involve managing the team, executing merchandising strategies, and ensuring the store operates efficiently while delivering the best customer experience possible. This is an exciting opportunity for someone with leadership experience in retail who is ready to take on new challenges and inspire a team.
Key Responsibilities
Sales and Operations Management
-
Drive Turnover: Lead the store’s efforts to achieve and exceed sales targets, ensuring financial performance and profitability.
-
Expense Control: Monitor and control store expenses, working to achieve budgeted financial goals.
-
Stock Management: Manage stock losses, ensuring that shrinkage is kept within company standards and that stock levels are optimized.
-
Customer Satisfaction: Deliver exceptional customer service, ensuring that customers’ needs are met and expectations exceeded.
-
In-Store Merchandising: Implement and maintain visual merchandising strategies in accordance with brand standards to enhance the shopping experience.
Team Leadership and Development
-
People Management: Lead, develop, and motivate a high-performance team. This includes recruitment, training, performance management, and fostering positive employee relations.
-
Strategy Execution: Ensure that store goals align with the overall company strategy and that the team works collaboratively to achieve those objectives.
-
Engagement and Motivation: Inspire your team, empowering them to deliver outstanding service and go above and beyond for the benefit of the store and the company.
Sales Process and Customer Engagement
-
Build Customer Loyalty: Cultivate strong, lasting relationships with customers by delivering exceptional service and personalized solutions.
-
Customer-Focused Approach: Ensure that customer needs and preferences are at the forefront of your store’s operations.
-
Sales and Negotiation: Manage the sales process, from engaging with customers to closing deals, and expertly navigate customer challenges.
Qualifications and Experience
Education
-
Matric certificate (Grade 12)
Experience
-
Minimum 3 years of retail experience, with at least 1 year of leadership experience in a store manager or similar position.
Skills
-
Customer Service: Proven ability to build customer loyalty and deliver outstanding service.
-
Sales and Negotiation: Strong selling skills with a proven track record of achieving sales targets.
-
Leadership: Ability to lead and manage a team effectively, with a focus on development, motivation, and performance management.
-
Strategic Planning: Skilled in strategic sales planning and organizing the store’s operations to meet financial and customer service goals.
-
Operational Excellence: Solid understanding of managing stock, reducing shrinkage, and optimizing store expenses.
-
Communication: Excellent verbal and written communication skills.
Behaviours
-
Action-Oriented: Ready to take on new challenges with a sense of urgency and enthusiasm.
-
Building Networks: Establishes and nurtures both internal and external relationships, creating mutually beneficial partnerships.
-
Customer Focus: Understands, anticipates, and meets customer needs, delivering a high standard of service.
-
Engagement: Inspires and motivates the team, driving a culture of excellence and accountability.
-
Decision Making: Analyzes complex situations and makes informed, timely decisions.
What We Offer
-
Growth Opportunities: Join a purpose-driven organization where your professional growth is a priority.
-
Team Environment: Be part of a supportive, dynamic, and results-driven team that values collaboration and success.
-
Competitive Salary: Enjoy an attractive salary package with performance-based incentives.
About Us
TFG is an internationally diversified retail group, home to 34 specialty lifestyle and apparel brands. We’re a company that values our people – they are our greatest asset. We aim to inspire our customers to live their best lives while creating remarkable omnichannel experiences for them. At Totalsports, we are committed to bringing sports and fitness to everyone, ensuring accessibility and high performance.
How to Apply
To apply, please submit your application, including your CV and any relevant qualifications, before the closing date. Only shortlisted candidates will be contacted.
Closing Date: 12 April 2025
Note: Preference will be given to candidates from designated groups in accordance with the Employment Equity Act.
Join Totalsports and help us make a lasting impact in the world of sport and fitness!
