Sales Associate (120hr) – Totalsports – Bloemfontein
📍 Location: Bloemfontein, Free State, South Africa
📝 Job Type: Full-Time (120 hours/month)
📅 Date Posted: April 2025
About Totalsports
At Totalsports, we are passionate about sports, fitness, and inspiring individuals to lead active, healthy lives. As part of TFG (The Foschini Group), one of South Africa’s leading retail portfolios, we offer a wide range of sporting goods and activewear to suit every customer’s needs. Totalsports is the #HomeofSport, committed to delivering exceptional products, service, and experiences for athletes and fitness enthusiasts alike. Our goal is to make sports and fitness accessible to everyone, empowering our customers to unlock their full potential.
Role Overview
We are seeking a Sales Associate to join our Totalsports team in Bloemfontein. In this customer-facing role, you will be the face of our brand, delivering an outstanding customer experience, helping our customers find the best products, and ensuring the store operates smoothly. As a Sales Associate, your primary responsibility will be driving sales, building strong customer relationships, and contributing to the store’s success.
Key Responsibilities
Customer Service Excellence
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Brand Ambassador: Represent Totalsports as a passionate brand ambassador, offering an exceptional customer experience and driving loyalty.
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Customer Satisfaction: Exceed customer expectations by identifying their needs and providing the best possible solutions with a focus on customer service delivery.
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Building Customer Loyalty: Establish long-term relationships with customers, ensuring repeat business and fostering trust.
Sales Performance and Stock Management
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Sales Tracking: Actively monitor your sales performance, comparing results against targets and striving to exceed them.
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Product Knowledge: Stay up to date with the latest trends in décor, fashion, and sports products, providing customers with expert advice on a wide range of products.
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Replenishing Stock: Assist with replenishing stock to ensure that the store is always ready for customers, maintaining a visually appealing sales floor.
Teamwork and Initiative
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Collaborate with the Team: Work effectively as part of the team to create a positive work environment and drive store performance.
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Take Initiative: Proactively seek out opportunities for new sales, while ensuring tasks are completed independently and efficiently in a fast-paced environment.
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Attention to Detail: Display a high level of attention to detail when handling products, transactions, and customer queries to ensure accuracy and quality.
Qualifications and Experience
Education
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Grade 12 (Matric)
Experience and Skills
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Customer-Centric: Passion for working with people and delivering excellent customer service.
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Sales-Oriented: Driven to meet and exceed sales targets, with a focus on results.
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Strong Communication Skills: Ability to communicate effectively, both verbally and in writing.
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Multitasking: Comfortable working in a fast-paced environment, able to handle multiple tasks at once.
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Self-Motivated: Ability to work independently, take initiative, and stay motivated even when facing challenges.
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Attention to Detail: Strong focus on maintaining store standards and ensuring products are well-organized and stocked.
Behavioural Competencies
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Adherence to Standards: Ensures quality and compliance in all tasks performed.
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Continual Improvement: Actively seeks out opportunities to improve processes, products, and personal performance.
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Decision Making: Uses sound judgment to make timely and effective decisions, even in complex situations.
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Customer Engagement: Consistently meets customer expectations through effective communication and problem-solving.
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Planning & Organizing: Manages tasks effectively, prioritizing important activities to achieve desired outcomes.
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Relationship Building: Establishes and maintains strong relationships with both customers and colleagues to enhance team success.
About the Team
At Totalsports, we live by our values of Performance, Inspiration, Authenticity, Motivation, and Innovation. We are a team of individuals who are passionate about sports and fitness, committed to driving a high-performance culture that empowers others to reach their potential. If you thrive in a dynamic environment and have a passion for sports, fitness, and helping others, this is the place for you!
What We Offer
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The opportunity to be part of a purpose-driven team that is passionate about sports and fitness.
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A dynamic and supportive work environment that encourages growth, learning, and development.
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The chance to contribute to the success of a leading retail brand in the sports and fitness industry.
Closing Date: Applications are open until 12 April 2025. Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
How to Apply: Interested candidates are encouraged to submit their applications before the closing date, including a detailed CV outlining their relevant experience and qualifications.
TFG is an equal opportunity employer. Preference will be given to candidates from designated groups in accordance with the Employment Equity Act.
Join Totalsports as a Sales Associate and be part of a team that inspires individuals to achieve their fitness goals and live their best active lives!
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