Receptionist – Cape Town Multifranchise – Motus Group
📍 Location: Cape Town, Western Cape, South Africa
📅 Date Posted: 8 April 2025
🗓️ Application Closing Date: 15 April 2025
🔖 Reference Number: MOT250408-25
💼 Contract Type: Permanent
About the Company
Motus Group is a diversified (non-manufacturing) business in the automotive sector, known for delivering value to customers through its many subsidiaries and multifranchise operations across South Africa. Cape Town Multifranchise, part of the Motus Retail division, operates within this ecosystem, ensuring customers enjoy a seamless and professional vehicle buying and servicing experience. As the first point of contact for many clients, the receptionist plays a vital role in upholding the brand image and setting the tone for excellent customer interactions.
Role Overview
Cape Town Multifranchise is currently seeking a professional and customer-oriented Receptionist. The role is designed to handle the front desk and serve as the first point of contact for visitors and clients. The receptionist will be responsible for managing incoming queries, directing visitors to the appropriate departments, answering calls, and providing general administrative support. This role is crucial in ensuring that the business presents a professional, welcoming image and delivers on its customer service promise.
Key Responsibilities
Provide prompt and professional reception duties including answering phone calls, responding to customer inquiries, and directing calls or visitors to the correct departments.
Ensure adherence to standard operating procedures and governance guidelines in all reception and administrative activities.
Maintain a clean, organized reception area and provide guests with a positive first impression of the business.
Assist customers with general inquiries, escalating complex or unresolved issues to the appropriate departments in a timely manner.
Record and report reception-related activities to provide accurate information that supports operational decision-making.
Support daily administrative functions, such as filing, faxing, photocopying, and data entry.
Execute work aligned to financial objectives to support efficient resource utilization and reduce operational waste.
Collaborate with internal stakeholders to deliver services that exceed customer expectations.
Attend relevant training sessions to enhance skills and stay updated on internal policies, system changes, and customer service practices.
Uphold and embody the company’s values in every customer and colleague interaction.
Qualifications and Experience
Minimum Educational Requirements
Matric (Grade 12) is essential.
NQF Level 4 qualification or higher (Higher Certificate or Advanced National Certificate preferred).
Experience
1 – 2 years of experience in a similar reception or front office environment.
Prior experience within the automotive or motor industry will be highly advantageous.
Skills and Competencies
Technical Competencies
Administrative Support – Ability to provide effective and efficient support to teams and external clients.
Reception & Office Assistance – Skilled in office etiquette, switchboard operation, and general admin duties.
Communication – Strong written and verbal communication abilities, with a customer-service-first approach.
Conflict Management – Able to handle pressure, defuse tension, and respond to conflict professionally.
Work Management – Demonstrated ability to manage personal workload and contribute to the success of the team.
Professional Development – Willingness to grow within the organization and attend training as required.
Minimum Requirements
Computer Literacy: Proficient in Microsoft Office (Excel, Word, Outlook) and general business applications.
Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
Industry knowledge and awareness of legislative requirements within the motor industry.
Well-spoken, professional, and able to represent the company positively at all times.
Attention to detail, punctuality, and strong organizational skills.
Personal Attributes
Customer-centric with a service-oriented mindset.
Confident, professional, and approachable personality.
Reliable, accountable, and committed to excellence.
Team player with a positive, can-do attitude.
Calm and composed under pressure.
Equal Opportunity Statement
Motus Group is committed to creating an inclusive work environment and supports employment equity. Preference may be given to applicants from designated groups as per the Employment Equity Act.
How to Apply
Applications must be submitted online via the official Motus Careers Portal before the closing date:
🔗 https://motus.erecruit.co/candidateapp/Jobs/Browse.aspx
Closing Date: 15 April 2025
If you have not been contacted within two weeks of the closing date, kindly consider your application unsuccessful.
For more job opportunities in the automotive and retail sectors, visit Jobs and Career Opportunities to browse available listings tailored to your career path.
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