Hotel Supervisor
📍 Location: Cape Town
📅 Date Posted: 09 April 2025
📝 Job Type: Permanent
📎 Reference Number: SI-126
💼 Industry: Hospitality
💰 Salary: Market Related
🧩 EE Position: No
About the Company
Our client is a prestigious hotel chain, renowned for its luxurious accommodations and exceptional customer service. They are committed to delivering top-tier experiences for every guest and are seeking a dedicated Hotel Supervisor to ensure seam Hotel Supervisorless operations, superior guest experiences, and high standards of service delivery across various hotel departments. Hotel Supervisor
Role Overview
The Hotel Supervisor will oversee the smooth running of hotel operations, ensuring that all departments adhere to high operational standards. This position requires hands-on management, guest interaction, and coordination with various teams, ensuring compliance with both internal SOPs and external grading standards. The Supervisor will be a key player in maintaining the customer experience, resolving issues, and enhancing the overall quality of service.
Key Responsibilities
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Hotel Duty Management: Implement the customer value proposition by enhancing the customer experience from arrival to departure. Manage shift briefings, staff appearances, and operational standards across departments like housekeeping, maintenance, and front-of-house.
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Compliance Management: Oversee the implementation of standard operating procedures (SOPs) across departments, ensuring adherence to brand and legislative requirements. Conduct regular walkabouts to monitor compliance and resolve issues promptly.
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Customer Experience Management: Ensure guests receive courteous and professional service at all times. Resolve customer complaints and feedback in a timely and professional manner, ensuring brand loyalty and satisfaction.
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People Supervision: Supervise staff performance, provide training, and coach team members to enhance their skills and meet service standards. Motivate staff and ensure that operational needs are met effectively.
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Stakeholder Relationship Management: Maintain strong relationships with service providers, business partners, and internal teams. Communicate operational objectives and updates, ensuring synergy across departments.
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Problem Solving: Apply business acumen to identify and resolve operational challenges, monitor changes, and ensure efficient operations.
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Accountability: Suggest initiatives to increase customer engagement and optimize service processes to enhance productivity and profitability.
Qualifications and Experience Required
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Matric and a 3-Year Hotel School Diploma or equivalent qualification.
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Minimum of 5 years’ experience in the hospitality industry, with at least 3 years in a supervisory role.
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Previous experience in duty management is advantageous.
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Ability to work shifts, including weekends and public holidays.
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Strong leadership, communication, and customer service skills.
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Proficiency in hospitality software and tools.
What the Company Offers
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An exciting opportunity to work in a leading hospitality brand with a focus on excellence and guest satisfaction.
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Career development and growth opportunities within a dynamic work environment.
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Competitive salary and benefits based on experience.
How to Apply
Ready to take your career to the next level? Submit your CV and cover letter through the application link, referencing SI-126.
Explore More Opportunities
Visit Jobs and Career Opportunities for more hospitality and management job listings.
