Desktop Support Manager – Centurion

Desktop Support Manager – Centurion
📍 Location: Centurion
📅 Date Posted: 09 April 2025
📝 Job Type: Permanent
💼 Industry: IT Support
💰 Salary: Market Related
🧩 EE Position: Yes
📎 Reference Number: AO-1877

About the Company

AFGRI is an industry leader committed to providing innovative and reliable technology solutions across various business sectors. As a Desktop Support Manager, you will contribute to ensuring that the IT support team efficiently handles end-user computing environments, contributing to an enhanced user experience and smooth IT operations.

Role Overview

The Desktop Support Manager is responsible for leading the IT support team to manage and optimize end-user computing environments. This includes overseeing the operation and maintenance of IT assets, resolving technical issues, implementing best practices, and ensuring effective service delivery. You will also be responsible for strategic planning, process improvement, and team management to enhance IT service efficiency.

Key Responsibilities

• Technology Strategy & Roadmap: Contribute to the development and execution of the End User Computing technology strategy.

• Team Leadership: Manage and lead the IT support team, ensuring a cohesive and efficient work environment.

• Support & Troubleshooting: Provide hands-on technical support for hardware, software, network, and security issues.

• IT Infrastructure Management: Oversee key infrastructure management, including boardroom and training room equipment.

• Service Desk Management: Ensure all actions are logged in the Service Desk System and manage incident resolutions within SLAs.

• Project Support: Participate in IT projects, provide technical input, and assist with execution and documentation.

• Performance Monitoring: Provide feedback to team members, conduct appraisals, and create performance reports.

• Security & Compliance: Enforce desktop security policies and monitor adherence to IT compliance standards.

Requirements

Education & Certifications

• Bachelor’s degree in IT, Computer Science, or a related field (preferred).

• Diploma in IT, Computer Science, or related field (considered with extensive experience).

• ITIL Foundation certification.

• Microsoft Certification.

• CompTIA Network+ and CompTIA Security+.

Experience

• 5–8 years of IT support experience, with hands-on experience in desktop support, helpdesk, or IT technical support.

• 2–5 years of leadership and management experience in IT support.

Technical Competencies

• Expertise in Windows, macOS, and Linux operating systems.

• Strong troubleshooting skills for hardware, software, and network issues.

• Experience with Active Directory, Group Policy, and user account management.

• Proficiency with remote support tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).

• In-depth knowledge of ITIL frameworks, ITSM tools (e.g., ServiceNow, Jira, ManageEngine), and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).

Behavioural Competencies

• Strong Leadership & Team Management skills.

• Customer Service Orientation and strong Communication Skills.

• Problem-Solving and Analytical Thinking capabilities.

• Ability to manage Process Improvement & Innovation.

• Accountability and Ethical Conduct.

How to Apply

Interested candidates should submit their application by 16 April 2025. Only shortlisted candidates will be contacted. If you do not hear from us within 30 days of the closing date, please consider your application unsuccessful.

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