Debtors: Collections – Europcar – Bruma, Johannesburg
📍 Location: Bruma, Johannesburg, Gauteng, South Africa
📅 Date Posted: 4 April 2025
🗓️ Application Closing Date: 11 April 2025
🔖 Reference Number: MOT250404-11
💼 Job Type: Permanent
About the Company
Europcar, a division of the Motus Group, is a leading name in the South African car rental industry. Known for its dedication to quality service and operational excellence, Europcar is a brand trusted by both leisure and business travelers. Based at the company’s head office in Bruma, Johannesburg, the Debtors team is expanding and looking for a focused, results-driven collections professional to join their dynamic environment.
Role Overview
The Debtors: Collections role is primarily focused on recovering debt incurred due to customer negligence, damages, or unforeseen circumstances. The role requires a confident communicator with experience in negotiation and the ability to maintain detailed records while engaging with clients in a fast-paced environment. You will be responsible for reducing overdue accounts, updating credit statuses, and ensuring accurate customer information while working closely with the credit control and claims teams to limit exposure to bad debt.
Key Responsibilities
Initiate the collection process within 24 hours of receiving claims files. Proactively contact customers regarding overdue amounts due to vehicle damages or other recoverable claims. Prepare and maintain an updated list of overdue receivables. Process speed-point transactions when applicable. Prioritize collection efforts based on delinquency severity. Use credit bureau data and internal resources to locate and contact clients. Ensure accurate and efficient debt collection in line with company policies. Communicate clearly with clients regarding their outstanding balances, arrange repayment plans, and obtain acknowledgments of debt. Analyze and investigate customer disputes, test the validity of claims, and resolve any issues raised. Work with internal stakeholders to blacklist or clear clients on ITC or the rental system, where applicable. Send invoices for delinquent accounts to external collection agencies and follow up regularly. Prepare journals with all supporting documentation and submit them to the claims team for verification. Consistently follow all company procedures and financial control policies.
Qualifications and Experience
Minimum Experience: 2 years’ experience in debt collections within a credit control or finance environment. At least 1 year of experience handling direct customer negotiations.
Minimum Qualification: Matric (NQF Level 4 or equivalent).
Preferred Knowledge: Background in credit management is essential.
Minimum Requirements: Intermediate-level proficiency in Microsoft Excel and general computer literacy. Valid Code 8 driver’s license.
Skills and Personal Attributes
Competencies: Proven debt collection abilities. Strong interpersonal and people skills. Skilled in negotiation and resolving financial disputes. Administrative precision and strong attention to detail. Ability to work with systems and maintain accurate records. Target-driven and motivated by meeting collection KPIs.
Personal Attributes: Deadline-oriented with a strong sense of urgency and commitment. Able to thrive under pressure in a high-volume, fast-paced office. Demonstrates professionalism, resilience, and a strong customer service ethic.
Equal Opportunity Statement
Europcar is an equal opportunity employer and is committed to transformation and equity in the workplace. Applications from members of designated groups are encouraged in line with the company’s Employment Equity Plan.
How to Apply
To apply for this role, visit the official Motus Careers Portal before 11 April 2025:
🔗 Apply Here
If you have not been contacted by 2 May 2025, please consider your application unsuccessful.
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