Operations Manager II – Gauteng

Job Title: Operations Manager II – Gauteng
Company: [Company Name Not Specified]
Location: Gauteng, South Africa
Date Posted: 7 April 2025
Requisition ID: SM-6441
Contract Type: Contract (<6 Months)
Application Closing Date: Not Specified

About the Company:
A dynamic and solutions-driven organization is looking to appoint a highly competent Operations Manager II in Gauteng to lead and coordinate the successful implementation of critical field and electrical infrastructure projects. With a commitment to service excellence, project optimization, and operational leadership, this role is vital for driving both customer satisfaction and internal performance. The successful candidate will play a key role in bridging field operations with strategic goals, particularly in projects involving electrical installations, solar PV systems, and digital integration.

Role Overview:
The Operations Manager II is responsible for overseeing the planning, execution, and quality assurance of complex projects. This includes field operations, performance monitoring, client relationship management, and the integration of mobile and electrical infrastructure solutions. The candidate will serve as the central point of accountability, collaborating across departments, managing budgets and people, and ensuring timely project delivery that aligns with client expectations and company standards.

Key Responsibilities:

Achievement of Project Objectives:

• Contribute to business planning and implementation strategies

• Assess and allocate necessary resources cost-effectively to meet project goals

• Develop and execute comprehensive project plans

• Continuously improve operations by benchmarking against best practices

• Monitor quality of work delivered by field staff and resolve deviations

• Provide regular feedback to the Management Committee (MANCO)

Account Management and Client Alignment:

• Maintain detailed tracking and control of client targets

• Address customer complaints and service issues proactively

• Stay current with market trends and competitor actions

• Drive client retention through innovative and analytical solutions

• Ensure team adherence to customer service and performance standards

Administration and Compliance:

• Develop and streamline administrative systems for efficient reporting

• Accurately document expenditures and ensure budget adherence

• Oversee salary submissions and collaborate with HR on payroll matters

• Manage staff scorecards, contracts, and performance records within deadline

Electrical Project Oversight:

• Attend installations involving solar PV systems and electrical cabling

• Identify and resolve risks during installation and commissioning

• Verify operational performance of the installed electrical systems

• Support the testing of in-house developed mobile apps and their integration with external platforms

• Ensure all business applications perform seamlessly in field conditions

Operational Excellence:

• Design, implement, and enforce SOPs and operational policies

• Maintain accurate IC (Independent Contractor) databases

• Monitor project data accuracy and initiate corrective action when needed

• Produce and analyze operational reports to inform future strategies

• Stay updated on industry developments and share insights with the broader team

• Oversee ad hoc project rollouts from inception to final reporting

Team Leadership and Self-Management:

• Ensure consistent application of internal procedures and standards

• Prioritize tasks and manage competing operational demands

• Demonstrate adaptability in response to changing business needs

• Plan for long-term personal and professional growth in alignment with company goals

Key Competencies:

• Transformational leadership and high emotional intelligence

• Critical thinking and strategic problem-solving

• Strong decision-making and organizational awareness

• Ability to coach and develop team members

• Team leadership with a focus on service excellence

• Impactful communication and network building

• Resilience and agility in high-pressure environments

• Industry knowledge and business acumen

Qualifications and Experience:

Minimum Requirements:

• Relevant Diploma or Degree (NQF Level 7)

• 6–7 years of experience in operations management at a senior level

• Strong foundation in project management, particularly in FMCG, retail, or electrical installations

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office and general business systems

Desirable Abilities:

• Effective leadership and team motivation

• Time and people management expertise

• Analytical thinking and budget control

• Understanding of solar PV, app integration, and mobile field systems

What the Company Offers:

• Market-related salary

• High-impact, project-based contract with potential for long-term involvement

• Opportunity to manage innovative field projects at the intersection of technology and infrastructure

• Exposure to diverse operations and client portfolios across Gauteng

• Dynamic work environment with strong support from cross-functional teams

Equal Opportunity Statement:
This role is open to all applicants and is not designated as an EE position, but the employer is committed to fair and equitable employment practices.

How to Apply:
Interested candidates should submit an updated CV highlighting project management, field operations, and electrical project experience. Ensure all applications are submitted via the employer’s official platform.

Explore More Opportunities:
For more project and operations jobs across South Africa, visit Jobs and Career Opportunities.

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