Job Title: Casual Frontshop Assistant – Malvern
Company: Dis-Chem Pharmacies Limited
Location: Queensburgh, KwaZulu-Natal, South Africa
Date Posted: 7 April 2025
Requisition ID: Not Specified
Contract Type: Part-Time
Application Closing Date: 21 April 2025
About the Company:
Dis-Chem Pharmacies Limited is one of South Africa’s premier retail pharmacy chains, providing high-quality healthcare, wellness, and beauty products. Founded in 1978, Dis-Chem has rapidly expanded, with more than 200 stores nationwide, making it a household name in health and retail services. With a strong commitment to customer service, Dis-Chem aims to make a meaningful difference in the health and wellbeing of its customers. From the latest in health products to a wide array of over-the-counter and prescription medications, Dis-Chem offers everything needed to keep individuals healthy and active.
The company is also passionate about creating a supportive and empowering environment for its employees, offering numerous opportunities for growth and development within the retail and pharmaceutical industries. For more information about Dis-Chem Pharmacies and their service offerings, please visit www.dischem.co.za.
Role Overview:
Dis-Chem Pharmacies is looking to hire a Casual Frontshop Assistant for our Malvern branch located in Queensburgh, KwaZulu-Natal. This part-time role offers an excellent opportunity for individuals who enjoy working in a customer-facing environment and are passionate about ensuring that high merchandising standards are met. The Frontshop Assistant will be responsible for supporting various customer service activities, from processing sales transactions to assisting with stock management and general housekeeping. You will play a key role in ensuring a smooth, efficient, and customer-friendly store operation.
Key Responsibilities:
As a Casual Frontshop Assistant, your primary duties will revolve around ensuring the store is well-stocked, organized, and maintains a high level of customer service. Some of the essential responsibilities include:
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Merchandising and Stock Management: Ensure that the full range of products is available on the shelves, neatly displayed, and organized according to Dis-Chem standards. You will monitor stock levels and ensure that items are restocked promptly to avoid stock-outs and maximize sales. This includes checking the stock for expiry dates and rotating stock to maintain freshness.
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Customer Service and Sales Transactions: You will be responsible for handling customer transactions at the point of sale. This includes receiving payments via cash, credit cards, vouchers, and other acceptable methods. You will assist with exchanges and returns of merchandise in accordance with Dis-Chem’s policies, ensuring that customers are satisfied with their purchases.
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Inventory and Stock Control: Assist with the organization and restocking of merchandise from the storeroom to the sales floor. You will also be involved in counting stock during stock-taking activities and reporting any low, damaged, or expired stock to management promptly.
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Housekeeping and Store Maintenance: Maintain a clean and tidy store by ensuring that shelves, stock areas, and display areas are organized. You will also help with the disposal of damaged stock and assist with keeping the back of the store and storage areas clean and safe.
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Customer Engagement: Provide customers with helpful, friendly, and courteous assistance. You will be expected to answer questions regarding products, promotions, and services. Building strong relationships with customers through excellent service is key to maintaining high customer satisfaction and loyalty.
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Product Knowledge and Continuous Learning: You will be expected to stay up to date with new products and offerings within the store. Knowledge about the store’s products and services will allow you to assist customers more effectively and provide them with relevant recommendations.
Qualifications and Experience:
To be considered for this position, the following qualifications and experience are required:
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Essential:
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Grade 12 (Matric) or an equivalent senior certificate.
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0 to 6 months of retail experience, particularly in a customer-facing role.
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Advantageous:
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1 year of work experience in retail, especially within the FMCG or pharmacy sectors.
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Certification or formal training in Retail Business Management or a related field.
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Desired Skills and Competencies:
In addition to the above qualifications, the ideal candidate will possess the following skills and qualities:
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Customer-Focused Attitude: Ability to provide exceptional service and build rapport with customers.
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Attention to Detail: Ability to ensure stock is well-presented, pricing is accurate, and displays are maintained.
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Basic Mathematical Skills: Ability to process payments accurately, make change, and follow cash handling procedures.
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Team-Oriented: Ability to work well in a team and collaborate with others to achieve store goals.
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Effective Communication: Strong verbal communication skills to interact with customers and team members effectively.
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Problem-Solving: Ability to address issues and escalate problems when necessary to ensure smooth store operations.
Special Conditions of Employment:
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Availability to work retail hours, including weekends and public holidays.
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South African citizenship is required.
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A valid driver’s license and reliable personal transport are preferred.
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MIE (Motoring, Identity, and Employment) check, clear criminal record, and a good credit rating will be required.
Remuneration and Benefits:
Dis-Chem offers a market-related salary for this part-time position. Additional benefits, such as discounts on store products, may also be available. The specific remuneration package will be discussed with candidates during the interview process.
Equal Opportunity Statement:
Dis-Chem Pharmacies is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and encourage applications from all qualified individuals, including those from underrepresented groups. Dis-Chem’s Employment Equity Plan will be considered in the recruitment process to ensure that diversity is reflected in our workforce.
How to Apply:
If you meet the requirements of this position, please submit your application by visiting the Careers section on the Dis-Chem website. Candidates should upload their CV and provide all necessary supporting documentation. Please note that only shortlisted applicants will be contacted. If you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.
Explore More Opportunities:
For additional career opportunities and roles at Dis-Chem Pharmacies, visit Jobs and Career Opportunities.
