Job Title: Sales Agent – MiWay (Sanlam Group) – Johannesburg, Gauteng
Location: Johannesburg, Gauteng, ZA
Company: MiWay (Sanlam Group)
Industry: Financial Services / Insurance
Date Posted: 1 April 2025
Job Type: Permanent
Application Deadline: 7 April 2025
🏢 About MiWay
MiWay is a direct financial services company that specializes in providing convenience, service excellence, and superior value products to our clients. We strive to be a world-class business that offers a complete range of services under one convenient umbrella, all managed online. With accolades such as the Mail & Guardian Top Companies Reputation Awards (2014) and Deloitte’s Best Company to Work For Survey (2011 and 2012), we are passionate about fostering a workplace where employees thrive.
At MiWay, we are driven by core values such as Energy, Freedom, Accountability, and Attitude. We are constantly growing and seeking individuals who share our enthusiasm for solving challenges, respecting colleagues, and embracing a results-oriented approach.
📋 Role Overview: Sales Agent
As a Sales Agent at MiWay, you will play a crucial role in driving sales, supporting broker/customer relationships, and contributing to the growth of our business. If you have a positive attitude, enjoy challenges, and are motivated to help others, this could be the perfect opportunity for you!
🔑 Key Responsibilities
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Handle inbound sales calls and customer queries with a focus on excellent service.
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Assist brokers with insurance-related questions and provide solutions to their needs.
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Maintain a high level of customer satisfaction while meeting sales targets.
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Demonstrate in-depth knowledge of short-term insurance products.
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Upsell and cross-sell products in line with customer needs.
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Record and update customer information and sales activities in the CRM system.
🎓 Qualifications and Experience
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Matric/NQF Level 4 (Essential)
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Regulatory Exam (RE 5) certification
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Full FAIS Credits
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Minimum 3 years of experience in an inbound call centre or broker support role
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At least 3 years of experience in short-term insurance
🧠 Skills and Competencies
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Self-motivated and able to work independently.
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Strong problem-solving skills and a solution-oriented approach.
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Active listening and attention to detail.
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Professional and presentable demeanor.
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Ability to work flexible hours as required.
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Focused on achieving results and maintaining high standards of service.
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Broker/customer-focused with strong relationship-building skills.
🌍 MiWay’s Commitment to Transformation
At MiWay, we are committed to embracing diversity and fostering a multicultural workforce. We aim to create a dynamic and inclusive environment that reflects the demographics of our society, aligning with our employment equity goals.
We are looking for individuals who share our passion for growth and personal development. MiWay provides ample opportunities for career advancement within the Sanlam Group, one of Southern Africa’s largest financial services organizations.
📝 How to Apply
If you meet the above qualifications and are passionate about joining our team, submit your application by 7 April 2025. Don’t miss the chance to build a successful career at MiWay, a company that values your growth and potential!
💡 Why Join MiWay?
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Work for an award-winning company known for innovation and excellence.
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Be part of a diverse and inclusive environment with ample career development opportunities.
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Contribute to a service-driven culture that prioritizes customer and broker satisfaction.
For more opportunities, visit Jobs and Career Opportunities.
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