Job Title: Branch Manager – Sanlam Group – Alberton, Gauteng
Location: Alberton, Gauteng, South Africa
Industry: Financial Services / Insurance
Division: Sanlam Developing Markets
Functional Area: Sales and Branch Management
Employment Type: Permanent
Posted Date: 06 April 2025
Closing Date: 09 April 2025
Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited and a leader in the entry-level and emerging middle market segment, is seeking a dynamic and driven Branch Manager to lead its retail operations in Alberton, Gauteng. SDM is part of the Sanlam Life and Savings cluster within the broader Sanlam Group, one of South Africa’s most trusted financial services companies. If you’re a results-oriented leader with experience in financial services, this is your opportunity to play a pivotal role in shaping the future of financial access in your community.
About Sanlam Developing Markets
Sanlam Developing Markets focuses on providing accessible and affordable financial solutions for funeral insurance, life cover, personal accident plans, and savings. By understanding the unique needs of South Africa’s entry-level market, SDM helps clients secure a better future. Operating within a purpose-driven and innovative group, SDM branches are the face of financial empowerment in towns and cities across South Africa.
Branch Manager Job Overview
As a Branch Manager, you will oversee the day-to-day operations and sales performance of the Alberton branch. You’ll develop branch-level strategies aligned with provincial goals, manage a team of Sales Consultants, implement customer service standards, and ensure operational excellence. This role demands strategic thinking, strong leadership, and an ability to drive business growth through exceptional service delivery and community engagement.
Key Responsibilities
Strategy & Business Planning:
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Translate provincial strategy into actionable branch plans with clear sales targets and performance metrics.
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Work with the Area Manager to drive planning and performance management across the branch.
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Manage operational budgets and cost-effectiveness of the branch.
Sales Activation & Client Acquisition:
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Plan and implement marketing campaigns, events, and community outreach initiatives to grow the client base.
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Represent the branch at local forums and events to build awareness and drive client engagement.
Operational Excellence:
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Monitor and evaluate branch performance against sales targets.
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Collaborate with HR, IT, and other departments to optimize systems and processes for smooth operations.
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Proactively identify challenges and recommend practical solutions.
Customer Experience:
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Lead a culture of client-first service by aligning service processes with client needs.
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Handle escalated customer complaints and ensure all queries are resolved within SLA timeframes.
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Monitor service levels and implement continuous improvements in client satisfaction.
Compliance & Risk Management:
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Ensure adherence to Treating the Customer Fairly (TCF) principles, FSCA regulations, and all compliance requirements.
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Promote quality standards and ethical business practices throughout the branch.
People Management & Development:
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Recruit, develop, and manage branch staff in collaboration with the HR team.
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Drive individual and team performance through mentorship, development plans, and performance reviews.
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Maintain professional development standards, including RE certifications and Class of Business requirements.
Reporting & Analysis:
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Compile and analyze monthly reports to inform planning and performance reviews.
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Identify trends and improvement areas from sales and service data to guide branch strategy.
Minimum Requirements
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Matric (Grade 12)
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RE1 and RE5 certification
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120 Wealth Management credits or a relevant tertiary qualification accredited by the FSCA
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Class of Business accreditation (current and annual)
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Compliance with CPD requirements for both past and current cycles
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Strong sales leadership experience in financial services or insurance
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Proven track record in client service delivery, staff management, and retail branch operations
Desired Skills and Competencies
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Strong knowledge of business processes, compliance, and reporting
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Effective people management and mentorship ability
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Excellent interpersonal and communication skills
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Customer-centric approach with the ability to lead in a service-focused environment
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Analytical mindset and experience in budget and performance planning
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Proficiency in managing operational and sales KPIs in a fast-paced branch environment
Why Join Sanlam?
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Career Growth: Sanlam is known for developing leaders. Gain access to learning, development, and promotional opportunities within one of South Africa’s top financial services groups.
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Inclusive Culture: Be part of a company that actively drives diversity, equity, and transformation across all levels.
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Impactful Work: Help shape the financial future of individuals and communities by making meaningful products accessible.
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Innovation & Legacy: Join a stable yet forward-thinking organization with over a century of success in South Africa.
Application Process Branch Manager
Ready to lead and grow with Sanlam? Apply before 09 April 2025 to be considered for this opportunity. The shortlisting process will commence once the application deadline is reached. Only shortlisted candidates will be contacted.
If you do not receive feedback within 4 weeks from the closing date, please consider your application unsuccessful.
For more career opportunities in finance, insurance, and branch management, visit Jobs and Career Opportunities. Discover high-value vacancies that align with your ambition and potential.
Sanlam Group is committed to transformation, diversity, and inclusivity in the workplace. All appointments will be made in line with the Group’s Employment Equity plan.
