Service Consultant – Nedbank (Hermanus, Western Cape)
Location: Hermanus, South Africa
Closing Date: 09 April 2025
Reference Number: 138797
Recruiter Contact: Lebohang Monate
Job Overview
Nedbank is looking for a Service Consultant to assist clients with banking transactions, educate them on digital and self-service solutions, and ensure smooth in-branch operations. The ideal candidate will have strong client service skills, experience handling cash transactions, and knowledge of digital banking services.
If you enjoy engaging with customers, problem-solving, and promoting digital banking solutions, this is an excellent opportunity to grow within one of South Africa’s leading financial institutions.
Key Responsibilities
1. Client Engagement & Digital Banking Assistance
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Assist clients with downloading and using Nedbank’s online and self-service applications.
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Educate clients on digital banking features and self-service options.
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Support clients with transactions such as prepaid airtime/data purchases and statement requests.
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Build strong, long-term client relationships by providing excellent service and keeping them informed.
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Identify sales opportunities by recognizing customer needs and referring them to relevant departments.
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Guide clients through online service requests and ensure their banking needs are met efficiently.
2. Cash Handling & Transaction Processing
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Handle cash deposits, withdrawals, foreign exchange requests, and inter-bank transfers.
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Perform daily balancing of branch stock holdings (e.g., bank cards, cash).
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Manage ATM and self-service devices, ensuring proper loading, maintenance, and cash replenishment.
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Monitor and minimize discrepancies in cash holdings to prevent financial losses.
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Follow security policies and compliance guidelines to prevent fraud and unauthorized transactions.
3. Risk & Compliance Management
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Maintain compliance with Nedbank’s governance, risk, and fraud prevention policies.
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Ensure counter and drop-safe limits are adhered to.
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Authenticate client transactions in line with banking security protocols.
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Destroy outdated stock and ensure proper handling of transactional documents.
4. Operational Excellence & Customer-Centric Approach
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Provide efficient, knowledgeable service that builds trust with customers.
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Own client requests from start to finish, ensuring smooth resolution.
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Manage queue flow in the branch, assisting clients with special needs.
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Support the branch’s digital transformation by increasing client adoption of self-service banking.
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Contribute to the branch’s performance by meeting individual and team service targets.
Minimum Qualifications & Experience
Education Requirements
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Diploma (NQF Level 6) – Required
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Preferred: Higher Certificate in Banking Services (NQF5)
Experience Requirements
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1 – 2 years of experience in retail banking, client service, cash handling, and digital banking support.
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Technology-savvy with first-line problem resolution experience.
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Foreign exchange (forex) experience – an advantage.
Technical & Professional Knowledge
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Customer service best practices.
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Nedbank’s product offerings and policies.
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Cash handling and security compliance.
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Fraud prevention, governance, and risk management.
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Basic foreign exchange (forex) principles.
Behavioral Competencies
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Building Customer Loyalty – Delivering excellent service to enhance customer relationships.
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Problem-Solving Skills – Addressing client concerns and resolving banking issues.
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Adaptability – Working efficiently in a fast-paced banking environment.
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Stress Tolerance – Handling high-pressure situations with professionalism.
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Collaboration – Working effectively with team members and stakeholders.
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Continuous Learning – Staying up-to-date with banking technologies and services.
Why Join Nedbank?
At Nedbank, we are committed to providing exceptional client service and innovative digital banking solutions. As a Service Consultant, you’ll play a key role in enhancing the customer experience, driving digital transformation, and maintaining high service standards.
We offer a competitive salary, opportunities for career growth, and a supportive work environment that fosters learning and professional development.
How to Apply
If you meet the qualifications and experience required for this role, apply before 09 April 2025.
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Reference Number: 138797
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Recruiter Contact: Lebohang Monate
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Nedbank Recruiting Team: +27 860 555 566
Join Nedbank and help shape the future of digital banking while delivering exceptional client service!
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