Junior Officer: Customer Service (C&B) – Absa Bank
📍 Location: Killarney, South Africa
📅 Closing Date: 8 April 2025
📄 Reference Number: R-15973712
⏳ Employment Type: Full-time
Job Overview
Absa Bank is seeking a Junior Officer: Customer Service (C&B) to join its team in Killarney. This role is pivotal in delivering exceptional customer support services and enhancing the overall customer experience. As a customer service representative, you will be responsible for responding to client inquiries, handling complaints, and ensuring smooth execution of standard operating procedures (SOPs) while maintaining compliance with banking regulations.
If you are passionate about customer service, have a keen eye for detail, and thrive in a fast-paced environment, this role is an excellent opportunity to develop your career in banking and financial services.
Key Responsibilities
1. Customer Service Excellence
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Provide prompt, accurate, and professional assistance to customers in line with Absa’s service standards.
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Handle customer inquiries, requests, and complaints efficiently, ensuring customer satisfaction and timely resolutions.
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Maintain a high level of product knowledge to offer relevant solutions to client queries.
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Ensure all interactions are logged and documented according to Absa’s customer service policies.
2. Compliance & Risk Management
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Ensure all customer service activities align with Absa’s risk and compliance policies, as well as legal and regulatory requirements.
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Monitor and mitigate risks associated with customer interactions by adhering to security protocols and data protection policies.
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Identify and report any suspicious activities or fraudulent transactions.
3. Stakeholder Engagement & Relationship Management
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Build and maintain strong relationships with internal and external stakeholders to enhance the customer experience.
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Work closely with other departments to ensure a seamless service delivery process.
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Proactively identify opportunities to improve customer service processes and share feedback with the management team.
4. Process Improvement & Operational Efficiency
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Adhere to all standard operating procedures (SOPs) in the Customer Services Centre.
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Identify areas for process improvement to enhance efficiency and effectiveness in customer service delivery.
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Assist in the development and maintenance of service-related processes to align with the bank’s customer experience strategy.
5. Personal & Professional Development
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Take ownership of your training and development, ensuring continuous improvement in your knowledge and skillset.
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Stay updated on industry trends, banking regulations, and customer service best practices.
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Participate in ongoing learning programs to enhance your competencies in customer relationship management.
Minimum Requirements
📌 Education & Qualification:
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A Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies(Required).
📌 Experience & Skills:
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Previous experience in customer service, preferably in banking or financial services.
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Strong communication and interpersonal skills with the ability to handle customer interactions professionally.
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Ability to problem-solve, multitask, and work under pressure in a fast-paced environment.
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Sound knowledge of banking products and services to offer relevant advice and solutions to customers.
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Proficiency in Microsoft Office (Word, Excel, Outlook) and customer service software.
Why Join Absa?
✅ Work for a Leading African Bank – With over a century of experience, Absa is a trusted name in the banking industry with a strong local and international presence.
✅ Career Growth & Development – Absa offers a wide range of training programs, mentorship, and career progression opportunities to help you build a successful career.
✅ Supportive & Inclusive Work Environment – We foster a culture of diversity, inclusion, and equal opportunitiesfor all employees.
✅ Competitive Salary & Benefits – Absa provides market-related compensation, performance incentives, and a comprehensive benefits package.
✅ Make an Impact – Be part of a team that empowers individuals and businesses by delivering outstanding customer service and financial solutions.
How to Apply
📅 Application Deadline: 8 April 2025
📄 Reference Number: R-15973712
🔗 Apply Online: Visit the Absa Careers Portal to submit your application.
📞 Contact Absa Recruitment Team for more information.
🚀 Kick-start your career in customer service and join Absa’s dynamic team today!
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