Junior Bank Teller (C&B) – Absa Bank

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7 months ago

Junior Bank Teller (C&B) – Absa Bank

📍 Location: Hartswater, South Africa
📅 Closing Date: 8 April 2025
📄 Reference Number: R-15973676
⏳ Employment Type: Full-time (Hybrid)

Job Overview

Absa Bank is looking for a Junior Bank Teller (C&B) to join its team in Hartswater. This role involves handling customer transactions, cash management, and risk control while providing excellent customer service. The ideal candidate should have a strong attention to detail, knowledge of banking processes, and a passion for helping customers.

If you enjoy working in a fast-paced banking environment, handling financial transactions, and interacting with customers daily, this is the perfect opportunity for you!

Key Responsibilities

1. Cash & Transaction Processing

Process all bank teller transactions accurately and efficiently.
Balance, control, and manage cash floats throughout the day, ensuring compliance with prescribed limits.
Dispense and receive physical cash, cheques, travellers’ cheques, drafts, and other financial instruments.
Verify customer identification and account details to ensure secure transactions.
Be vigilant for fraudulent or suspicious activities and report concerns to the branch manager.
Follow strict policies regarding cheques, notes, ID verification, and cash handling.
Refer any transactions exceeding teller limits to a mandated official or line manager for approval.
Use the banking system to capture and process all transactions efficiently.
Carefully count cash received or dispensed to prevent discrepancies.
Reconcile daily cash balances and prepare reports for audit and management.
Ensure all journals are processed correctly, recovering charges for manual transactions.
Comply with SARB (South African Reserve Bank) minimum cash handling requirements.

2. Customer Service & Engagement

Advise customers on banking processes to ensure smooth transactions.
Resolve customer inquiries promptly and escalate unresolved issues to the appropriate department.
Provide customers with regular feedback regarding their queries and transaction statuses.
Educate customers about banking security protocols, ID requirements, and service offerings.
Assist customers in correctly completing transaction documentation, such as deposit and withdrawal slips.
Deliver professional, friendly, and efficient customer service at all times.
Maintain a professional image and ensure your personal appearance aligns with Absa’s corporate standards.
Ensure your workstation is neat, tidy, and well-equipped before the branch opens.
Keep updated on pricing documents related to teller transactions to offer customers the best solutions.
Guide and assist customers in using digital and self-service banking channels.
Encourage customers to use alternative banking methods such as online and mobile banking.
Distribute promotional material and educate customers about Absa’s banking products.

3. Identifying Sales Leads & Cross-Selling

Identify and action sales leads from teller prompts.
Introduce customers to Absa’s products and services.
Capture all leads on the Sales Management Database (SMD) and follow up with sales consultants.
Assist in achieving branch sales targets by directing customers to the appropriate sales teams.
Market bank products by providing brochures and information on relevant banking solutions.

4. Compliance & Risk Management

Follow all security procedures when opening and closing the branch safe.
Conduct cash counts and visual checks as per management requests.
Maintain proper transaction records for compliance and control purposes.
Verify all transaction information for accuracy and completeness before processing.
Adhere to cash management procedures and prescribed limits.
Stay updated on banking regulations, risk management policies, and fraud prevention.
Report any suspicious transactions in line with the Money Laundering Control Framework.
Maintain and complete teller and key registers accurately.
Ensure safety and security measures are followed at all times.
Keep all workstations, cubicles, and teller drawers locked when unattended.
Follow off-line procedures and comply with all regulatory requirements.
Manage security items such as cash, teller stamps, safe keys, and FBSS cards in line with policy.
Regularly update your knowledge on cheques, fraud detection, and foreign exchange procedures.
Report and troubleshoot any issues with banking equipment, note counters, and TCR machines.
Ensure compliance with end-of-day reconciliation procedures (ABSA 3368).
Follow branch paper mandates when processing transactions within set limits.

Minimum Requirements

📌 Education & Qualification:

A Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies(Required).

📌 Experience & Skills:

Previous cash-handling and customer service experience (preferably in banking or retail).
Strong numerical ability to count cash accurately and reconcile daily transactions.
Excellent communication and interpersonal skills to interact with customers and colleagues.
Knowledge of banking policies and procedures, including compliance, fraud prevention, and customer service protocols.
Ability to work efficiently under pressure in a fast-paced banking environment.
Strong problem-solving skills to address customer inquiries and service issues.
Proficiency in Microsoft Office (Word, Excel, Outlook) and banking software.

Why Join Absa?

✅ Work for a Leading African Bank – Join a well-established financial institution with over 100 years of industry expertise.

✅ Career Growth & Development – Gain on-the-job training, mentorship, and career advancement opportunitieswithin the bank.

✅ Dynamic Work Environment – Be part of a fast-paced, customer-focused team.

✅ Competitive Salary & Benefits – Enjoy market-related remuneration, incentives, and additional benefits.

✅ Employee Support & Well-being – Absa promotes a culture of inclusion, diversity, and employee well-being.

✅ Make an Impact – Play a key role in helping customers manage their finances efficiently.

How to Apply

📅 Application Deadline: 8 April 2025
📄 Reference Number: R-15973676
🔗 Apply Online: Visit the Absa Careers Portal to submit your application.
📞 Contact Absa Recruitment Team for more details.

🚀 Start your banking career with Absa and make a difference in customer service today!

Apply Now