Junior Bank Teller (C&B) – Absa Bank
📍 Location: Hartswater, South Africa
📅 Closing Date: 8 April 2025
📄 Reference Number: R-15973676
⏳ Employment Type: Full-time (Hybrid)
Job Overview
Absa Bank is looking for a Junior Bank Teller (C&B) to join its team in Hartswater. This role involves handling customer transactions, cash management, and risk control while providing excellent customer service. The ideal candidate should have a strong attention to detail, knowledge of banking processes, and a passion for helping customers.
If you enjoy working in a fast-paced banking environment, handling financial transactions, and interacting with customers daily, this is the perfect opportunity for you!
Key Responsibilities
1. Cash & Transaction Processing
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Process all bank teller transactions accurately and efficiently.
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Balance, control, and manage cash floats throughout the day, ensuring compliance with prescribed limits.
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Dispense and receive physical cash, cheques, travellers’ cheques, drafts, and other financial instruments.
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Verify customer identification and account details to ensure secure transactions.
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Be vigilant for fraudulent or suspicious activities and report concerns to the branch manager.
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Follow strict policies regarding cheques, notes, ID verification, and cash handling.
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Refer any transactions exceeding teller limits to a mandated official or line manager for approval.
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Use the banking system to capture and process all transactions efficiently.
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Carefully count cash received or dispensed to prevent discrepancies.
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Reconcile daily cash balances and prepare reports for audit and management.
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Ensure all journals are processed correctly, recovering charges for manual transactions.
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Comply with SARB (South African Reserve Bank) minimum cash handling requirements.
2. Customer Service & Engagement
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Advise customers on banking processes to ensure smooth transactions.
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Resolve customer inquiries promptly and escalate unresolved issues to the appropriate department.
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Provide customers with regular feedback regarding their queries and transaction statuses.
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Educate customers about banking security protocols, ID requirements, and service offerings.
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Assist customers in correctly completing transaction documentation, such as deposit and withdrawal slips.
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Deliver professional, friendly, and efficient customer service at all times.
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Maintain a professional image and ensure your personal appearance aligns with Absa’s corporate standards.
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Ensure your workstation is neat, tidy, and well-equipped before the branch opens.
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Keep updated on pricing documents related to teller transactions to offer customers the best solutions.
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Guide and assist customers in using digital and self-service banking channels.
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Encourage customers to use alternative banking methods such as online and mobile banking.
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Distribute promotional material and educate customers about Absa’s banking products.
3. Identifying Sales Leads & Cross-Selling
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Identify and action sales leads from teller prompts.
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Introduce customers to Absa’s products and services.
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Capture all leads on the Sales Management Database (SMD) and follow up with sales consultants.
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Assist in achieving branch sales targets by directing customers to the appropriate sales teams.
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Market bank products by providing brochures and information on relevant banking solutions.
4. Compliance & Risk Management
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Follow all security procedures when opening and closing the branch safe.
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Conduct cash counts and visual checks as per management requests.
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Maintain proper transaction records for compliance and control purposes.
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Verify all transaction information for accuracy and completeness before processing.
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Adhere to cash management procedures and prescribed limits.
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Stay updated on banking regulations, risk management policies, and fraud prevention.
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Report any suspicious transactions in line with the Money Laundering Control Framework.
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Maintain and complete teller and key registers accurately.
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Ensure safety and security measures are followed at all times.
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Keep all workstations, cubicles, and teller drawers locked when unattended.
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Follow off-line procedures and comply with all regulatory requirements.
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Manage security items such as cash, teller stamps, safe keys, and FBSS cards in line with policy.
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Regularly update your knowledge on cheques, fraud detection, and foreign exchange procedures.
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Report and troubleshoot any issues with banking equipment, note counters, and TCR machines.
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Ensure compliance with end-of-day reconciliation procedures (ABSA 3368).
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Follow branch paper mandates when processing transactions within set limits.
Minimum Requirements
📌 Education & Qualification:
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A Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies(Required).
📌 Experience & Skills:
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Previous cash-handling and customer service experience (preferably in banking or retail).
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Strong numerical ability to count cash accurately and reconcile daily transactions.
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Excellent communication and interpersonal skills to interact with customers and colleagues.
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Knowledge of banking policies and procedures, including compliance, fraud prevention, and customer service protocols.
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Ability to work efficiently under pressure in a fast-paced banking environment.
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Strong problem-solving skills to address customer inquiries and service issues.
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Proficiency in Microsoft Office (Word, Excel, Outlook) and banking software.
Why Join Absa?
✅ Work for a Leading African Bank – Join a well-established financial institution with over 100 years of industry expertise.
✅ Career Growth & Development – Gain on-the-job training, mentorship, and career advancement opportunitieswithin the bank.
✅ Dynamic Work Environment – Be part of a fast-paced, customer-focused team.
✅ Competitive Salary & Benefits – Enjoy market-related remuneration, incentives, and additional benefits.
✅ Employee Support & Well-being – Absa promotes a culture of inclusion, diversity, and employee well-being.
✅ Make an Impact – Play a key role in helping customers manage their finances efficiently.
How to Apply
📅 Application Deadline: 8 April 2025
📄 Reference Number: R-15973676
🔗 Apply Online: Visit the Absa Careers Portal to submit your application.
📞 Contact Absa Recruitment Team for more details.
🚀 Start your banking career with Absa and make a difference in customer service today!
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