New Accounts Consultant
Business Unit: Discovery Bank
Function: Banking
Date: 10 Mar 2025
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society.
About Discovery Bank
Discovery Bank is a shared-value bank, designed with clients in mind. We share the value that clients create when they manage their money well by offering exceptional interest rates and rewards. Our Vitality Money programme measures financial wellness, educates clients on financial health, and empowers them with knowledge to earn enhanced rewards. If you’re adaptable, a problem-solver, passionate about doing what is right, and obsessed with providing a quality service experience, this is the job for you.
Job Purpose
The New Accounts Consultant assists with opening new accounts, focusing on FICA/KYC compliance, while ensuring data integrity. The role involves requesting and resolving outstanding or incorrect information with various stakeholders and reporting or acting on errors within the account origination KYC process and other manual remediation tasks.
Areas of Responsibility
Ensuring completeness and quality of new business remediation and updating client information within agreed SLAs.
Accurately classifying, registering, routing, and indexing documentation manually or on the system.
Taking action on incomplete information by liaising with clients, third parties, or stakeholders (e.g., Brokers, Corporate BPs).
Achieving specified production targets, turnaround times, and handle times.
Supporting internal stakeholders with remediation activities.
Engaging with clients regarding required documents, queries, and FICA compliance.
Keeping up to date with legislative and industry changes, including FIC Act, FAIS, and POPI.
Personal Attributes and Skills
Values Driven: Committed to integrity and ethics, behaving consistently with Discovery Values.
Optimistic: Motivated by a positive future, energized by challenges.
Learns on the Fly: Embraces the unfamiliar, experiments to find solutions.
Resilient: Recovers quickly from setbacks, grows from negative experiences.
Instills Trust: Follows through on commitments.
People Savvy: High emotional intelligence with low ego.
Drives Results: Energizes self and others to achieve and exceed goals.
Problem Solver: Looks beyond the obvious and finds sustainable solutions.
Education and Experience
Relevant degree.
At least 1 year’s experience in data capturing, servicing, operations, or administrative environments.
At least 1 year’s experience in a new business or client acquisition role within Financial Services (preferred).
Shift work may be required.
Proficiency in computer literacy, including Excel.
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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