Cloud Engineer: AD / Exchange x2
Location: National, South Africa
Employer: SANRAL
Type of Contract: Permanent
Experience: Minimum of 5 years
Position Objective
The Cloud Engineer (AD / Exchange) is responsible for the administration, maintenance, and security of Active Directory, Exchange Server, Exchange Online, and related cloud services. This role ensures high availability, performance, and security of authentication and email services while supporting identity management and collaboration platforms. The engineer will proactively monitor, troubleshoot, and optimize AD and Exchange environments, enforce security policies, and align with best practices such as ITIL, NIST, and PCI DSS. They will collaborate with internal IT teams and external vendors to maintain seamless business operations and compliance.
Minimum Requirements
- Education: Diploma in Information Technology (NQF level 6).
- Experience: Five (5) years of relevant experience.
- Certifications:
- Microsoft 365 Certified: Messaging Administrator Associate.
- Microsoft 365 Certified: Enterprise Administrator Expert.
- Azure Active Directory (Azure AD) Administrator.
Advantageous
- Experience in monitoring enterprise services (network, applications, backups, servers).
- ITIL Foundation certification.
Technical Competencies
- Expertise in managing on-premises AD, Azure AD, Exchange Server, and Exchange Online (including authentication, group policies, and mail flow).
- Knowledge of IAM, MFA, RBAC, security hardening, and regulatory frameworks (e.g., PCI DSS, NIST, ISO 27001).
- Ability to diagnose and resolve AD replication failures, Exchange mail flow issues, and authentication problems using ITSM tools.
- Experience automating user provisioning, mailbox management, and log analysis through scripting.
- Expertise in Azure AD Connect, Exchange Hybrid configurations, disaster recovery, and backup strategies.
Key Responsibilities
Management of Systems (ITIL Methodologies)
- Respond to Helpdesk calls and resolve them promptly.
- SLA management for service availability.
- Follow the change, incident, and problem management processes according to ITIL.
- Contribute to continuous improvement initiatives.
Operational Responsibilities
- Provide technical support for identity, messaging, and both on-premises and cloud-based services (e-mail and AD).
- Troubleshoot and resolve tickets reported by monitoring systems or submitted through the ticketing system within KPI targets.
- Follow up on technical cases, including escalation to external partners.
- Coordinate and implement approved changes per the Change Management process.
- Support infrastructure projects, including installing, configuring, maintaining, and supporting applications and servers in on-premises environments.
- Submit technical documentation, bulletins, and release notes for known errors.
- Communicate areas for improvement to management to enhance service delivery.
Reporting Responsibilities
- Provide daily reports on Active Directory and Exchange service availability KPIs (e.g., replication status, mail flow health, directory sync status).
- Generate daily reports on all logged, open, and closed tickets related to AD, Exchange, and cloud services (Azure AD, Microsoft 365).
- Compile ad-hoc reports on user access trends, mailbox usage, and policy compliance as required.
- Automate daily incident ticket reports related to AD, Exchange, and authentication issues using the Incident Management Tool (ITSM).
Employment Reference Checks
Employment reference checks are required as part of SANRAL’s recruitment process. Applicants must complete a consent form to authorize SANRAL to process and verify provided information.
Employment Equity
Appointments will be made in accordance with SANRAL’s Employment Equity plan. SANRAL reserves the right not to fill the position.
Closing Date
Applications close on 14 March 2025.
Feedback will be provided to shortlisted candidates only.
