Clinic Receptionist – Amanzimtoti, KwaZulu-Natal
📍 Location: Toti Centre, Amanzimtoti, KZN
💰 Salary: Market-Related
📅 Closing Date: 14 April 2025
📌 Job Type: Permanent, Full-Time
🔹 Company: Dis-Chem Pharmacies Limited
🔹 Industry: Retail
🔹 Job Function: Reception & Customer Service
Job Description:
Dis-Chem Pharmacies in Amanzimtoti is looking for a Clinic Receptionist to assist patients both in-person and over the phone. You will be responsible for scheduling appointments, handling documentation, and ensuring smooth clinic operations while maintaining high-quality patient care and confidentiality.
Minimum Requirements:
✔ Grade 12 / Matric
Key Responsibilities:
1. Patient Registration & Administration
- Register new patients and ensure all details are correctly captured.
- Assist patients with completing medical forms and insurance documentation.
- Maintain accurate and up-to-date patient records.
- Open new patient files following standard procedures.
- Inform patients about clinic procedures and appointment schedules.
2. Appointment Scheduling & Coordination
- Coordinate and organize patient appointments efficiently.
- Ensure smooth patient flow according to the appointment schedule.
- Follow up with patients regarding any feedback or outstanding matters.
3. Medical Aid & Payments
- Process medical aid payments accurately.
- Advise and assist patients regarding medical aid authorization procedures.
4. Call Handling & Customer Service
- Answer incoming calls within the required response time.
- Provide accurate information to patients regarding their queries.
- Take down caller details and confirm the information for accuracy.
- Ensure calls and messages are transferred to the correct staff member.
- Assist walk-in guests with queries, meetings, and deliveries.
5. Clinic & Reception Maintenance
- Maintain a clean and organized reception area.
- Safeguard patient privacy and confidentiality.
- Ensure clinic equipment, stationery, and medication are well-stocked and maintained.
Competencies & Skills Required:
✔ Ability to work under pressure
✔ Deadline-driven
✔ Strong verbal and written communication skills
✔ Excellent customer service skills
✔ Attention to detail
✔ Ability to follow and give instructions effectively
🔹 Advantageous:
✅ N/A
Special Conditions of Employment:
📌 South African citizen
📌 Dedicated work station – desk-based role
📌 Clear criminal and credit record
📌 Driver’s license and/or own reliable transport
Remuneration & Benefits:
💰 Market-related salary
🏥 Medical Aid
💼 Provident Fund
🛍️ Staff Account Benefits
📢 How to Apply:
Submit your application before 14 April 2025. Only shortlisted candidates will be contacted.
⚠ Important Notice:
If you do not receive feedback within two weeks after the closing date, consider your application unsuccessful.
📌 Dis-Chem Pharmacies is an equal opportunity employer. We actively encourage applications from People with Disabilities and promote Employment Equity & Transformation.
