Shop Assistant (TYGER VALLEY)
Toys R Us and Babies R Us South Africa
Cape Town, Western Cape
Part-time
Posted: 11 February 2025 – Closing Date: 24 February 2025
Job Details
Department: Sales
Minimum experience: Entry Level
Company primary industry: Retail
Job functional area: Sales
Job Description
Introduction
Welcome to the Toys R Us world of awwwesome, where we want your little ones’ imaginations to run free!
Toys R Us and Babies R Us are well-established international brands, famously known as the “World’s Greatest Toy Stores.” Toys R Us South Africa boasts over 60 physical stores, including locations in Namibia, Botswana, and Zambia, as well as a brand-new online store. Our goal is to offer an amazing range of products and experiences for all customers, from children to grandparents, all at great value!
If you’re a dynamic, passionate individual eager to deliver exceptional customer satisfaction and excellent store performance, we want you to join us as a Shop Assistant!
Job Purpose
Maximize sales by delivering AWESOME customer service and providing customers with a WOW experience.
Key Skills Needed
- Sales-driven attitude
- Fantastic customer service skills
- Tenacity and determination
- Highly motivated and target-driven
- Excellent selling and communication skills
- Merchandising skills
Key Performance Areas
- Provide AWESOME customer service to ensure a WOW experience for every customer.
- Attend to each customer’s unique shopping needs, always putting the customer first.
- Ensure customers receive prompt and relevant service on the sales floor and by telephone.
- Adhere to all customer service standards to guarantee satisfaction.
- Assess customers’ requirements and advise on product range, pricing, and warranties.
- Demonstrate, explain, and advise on products to customers.
- Promote and sell goods, with a focus on add-on sales and services.
- Ensure goods are correctly priced and displayed.
- Execute sales promotions on time and plan ahead for execution.
- Follow all merchandising layouts and housekeeping standards and schedules.
- Implement and maintain advertised sales promotions in a timely manner.
- Report on fast and slow-selling items to the Store Manager.
- Participate in stock takes and stock counts.
- Minimize stock loss and expenses in your area of responsibility.
- Maximize sales in all areas of the store.
- Protect the company’s assets within your area of responsibility.
Entry Requirements
- Matric Certificate
- 6 months of retail experience
- Must have own or reliable transport to work shifts
General
- Undertake any relevant duties requested by Senior Management.
- Complete all mandatory and service training as required.
- Maintain strict confidentiality of all company information.
- Participate in regular appraisals and personal development reviews.
- Stay up-to-date with current Standard Operating Procedures (SOPs).
- Fully cooperate in the introduction of new technology and methods.
