Shop Assistant

Shop Assistant (TYGER VALLEY)
Toys R Us and Babies R Us South Africa
Cape Town, Western Cape
Part-time
Posted: 11 February 2025 – Closing Date: 24 February 2025

Job Details
Department: Sales
Minimum experience: Entry Level
Company primary industry: Retail
Job functional area: Sales

Job Description

Introduction
Welcome to the Toys R Us world of awwwesome, where we want your little ones’ imaginations to run free!

Toys R Us and Babies R Us are well-established international brands, famously known as the “World’s Greatest Toy Stores.” Toys R Us South Africa boasts over 60 physical stores, including locations in Namibia, Botswana, and Zambia, as well as a brand-new online store. Our goal is to offer an amazing range of products and experiences for all customers, from children to grandparents, all at great value!

If you’re a dynamic, passionate individual eager to deliver exceptional customer satisfaction and excellent store performance, we want you to join us as a Shop Assistant!

Job Purpose
Maximize sales by delivering AWESOME customer service and providing customers with a WOW experience.

Key Skills Needed

• Sales-driven attitude
• Fantastic customer service skills
• Tenacity and determination
• Highly motivated and target-driven
• Excellent selling and communication skills
• Merchandising skills

Key Performance Areas

• Provide AWESOME customer service to ensure a WOW experience for every customer.
• Attend to each customer’s unique shopping needs, always putting the customer first.
• Ensure customers receive prompt and relevant service on the sales floor and by telephone.
• Adhere to all customer service standards to guarantee satisfaction.
• Assess customers’ requirements and advise on product range, pricing, and warranties.
• Demonstrate, explain, and advise on products to customers.
• Promote and sell goods, with a focus on add-on sales and services.
• Ensure goods are correctly priced and displayed.
• Execute sales promotions on time and plan ahead for execution.
• Follow all merchandising layouts and housekeeping standards and schedules.
• Implement and maintain advertised sales promotions in a timely manner.
• Report on fast and slow-selling items to the Store Manager.
• Participate in stock takes and stock counts.
• Minimize stock loss and expenses in your area of responsibility.
• Maximize sales in all areas of the store.
• Protect the company’s assets within your area of responsibility.

Entry Requirements

• Matric Certificate
• 6 months of retail experience
• Must have own or reliable transport to work shifts

General

• Undertake any relevant duties requested by Senior Management.
• Complete all mandatory and service training as required.
• Maintain strict confidentiality of all company information.
• Participate in regular appraisals and personal development reviews.
• Stay up-to-date with current Standard Operating Procedures (SOPs).
• Fully cooperate in the introduction of new technology and methods.

apply here