Retail Manager

Retail Manager
Toys R Us and Babies R Us South Africa
Durban, KwaZulu-Natal
Permanent
Posted: 04 February 2025 – Closing Date: 04 March 2025

Job Details
Department: Management
Minimum experience: Associate
Company primary industry: Retail
Job functional area: Management

Job Description

Introduction
Welcome to the Toys R Us world of awwwesome, where we want your little ones’ imaginations to run free!

Toys R Us and Babies R Us are well-established international brands, often referred to as the “World’s Greatest Toy Stores.” Toys R Us South Africa has 50+ physical stores, including locations in Namibia, Botswana, and Zambia, along with a new online store. Our goal is to provide an amazing range of products and experiences to customers, both young and old, at great value.

If you are a dynamic and passionate individual who can ensure exceptional customer satisfaction and excellent store performance, we want you to join our team as a Retail Manager!

Job Purpose
To meet store sales targets and deliver outstanding customer service while effectively planning, organizing, and controlling all operations of the retail store in accordance with company standards and procedures.

Duties & Responsibilities

• Achieve sales growth by managing, mentoring, and leading the store staff.
• Collaborate with sales merchandisers, representatives, and regional managers to evaluate and improve sales strategies and results.
• Enforce and implement exceptional customer service to provide a WOW experience for every customer.
• Attend to each customer’s unique shopping needs and always put the customer first.
• Develop, motivate, and inspire your team in an enthusiastic manner.
• Manage staff performance through recruiting, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorize work schedules, including work, break, and leave schedules.
• Ensure continuous training and development for all staff members.
• Assign tasks and follow up on work results.
• Handle customer complaints with professionalism and composure.
• Oversee daily store operations to maximize sales and keep expenses within allocated budgets while ensuring efficient stock management.
• Minimize controllable expenses and costs.
• Protect company assets by reducing shrinkage, damages, and theft.
• Execute physical plans and actions to achieve desired sales targets, motivating the team to meet goals.
• Maintain records of all stock and financial transactions.
• Conduct floor walks daily and manage warehouse replenishments and face-ups.
• Implement, monitor, and enforce all standard operating procedures (SOPs).
• Maintain company merchandise and housekeeping standards.
• Coordinate and manage key service providers in line with company expectations (e.g., guarding, security, cleaning, logistics).
• Ensure effective and timely execution of sales promotions and marketing activities.
• Identify and communicate marketing opportunities to relevant parties.

Desired Experience & Qualifications

• Matric Certificate
• Must have own or reliable transport to be able to work shifts
• A minimum of 3 years of experience in a retail environment, including 2 years of management experience

Package & Remuneration
Benefits:

• Provident Fund
• Discretionary Bonus
• Incentive Bonus
• Shrinkage Bonus
• Sales Bonus

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