Assistant Store Manager (6 MONTH CONTRACT)
Toys R Us and Babies R Us South Africa
Cape Town, Western Cape
Contract
Posted: 19 February 2025 – Closing Date: 26 February 2025
Job Details
Department: Sales
Minimum experience: Mid-Senior
Company primary industry: Retail
Job functional area: Sales
Job Description
Introduction
Welcome to the Toys R Us world of awwwesome, where we want your little ones’ imaginations to run free!
Toys R Us and Babies R Us are well-established international brands, known as the “World’s Greatest Toy Stores.” Toys R Us South Africa currently boasts over 60 physical stores, with two located in Namibia, Botswana, and Zambia, along with a new and exciting online store. Our focus is to offer an incredible range and experience, complemented by great value for customers, from children to grandparents.
We’re looking for a dynamic and passionate individual to ensure exceptional customer satisfaction and excellent store performance. Are you up for the challenge? Join our team as an Assistant Store Manager!
Key Purpose
As the Assistant Store Manager, you will be responsible for achieving store sales targets, delivering outstanding customer service, and efficiently managing the day-to-day operations of the store, in line with the company’s standards and procedures.
This document must be read alongside the performance appraisal document and forms part of the employee’s terms and conditions of employment.
Duties & Responsibilities
- Lead and motivate staff to meet sales targets and foster a positive, enthusiastic environment.
- Collaborate with sales merchandisers, representatives, and regional managers to evaluate and improve sales strategies and results.
- Enforce top-tier customer service to ensure a WOW experience for all customers.
- Address each customer’s individual shopping needs, always prioritizing customer satisfaction.
- Develop, train, and inspire teams with an enthusiastic approach.
- Manage and support store staff performance through recruitment, coaching, counseling, and discipline.
- Authorize work schedules, including breaks, shifts, and leave.
- Ensure ongoing training and development of staff.
- Schedule and assign tasks to employees, following up to ensure results.
- Handle customer complaints professionally and calmly.
- Manage daily store operations, maximizing sales while adhering to budgeted expenses and stock management protocols.
- Minimize controllable expenses and costs, protecting company assets and reducing shrinkage, damages, and theft.
- Execute physical action plans to achieve desired sales results, including motivating staff to meet targets.
- Keep accurate records of stock and financial transactions.
- Perform daily floor walks, ensuring warehouse stock and overstock replenishments.
- Enforce all Standard Operating Procedures (SOPs).
- Maintain merchandise and housekeeping standards in line with company expectations.
- Coordinate and manage key service providers such as security, cleaning, and logistics.
- Oversee the execution of all sales promotions, ensuring timely and efficient implementation.
- Identify marketing opportunities and share with relevant stakeholders.
Desired Experience & Qualification
- Matric Certificate
- Own or reliable transport to work (required for shift work)
- A minimum of 3 years’ management experience in a retail environment
Package & Remuneration
Benefits:
- Provident Fund
- Discretionary Bonus
- Store Performance Bonus
