Assistant Manager (Pavilion)
Toys R Us and Babies R Us South Africa
Durban, KwaZulu-Natal
Permanent
Posted: 11 February 2025 – Closing Date: 11 March 2025
Job Details
Department: Management
Minimum experience: Mid-Senior
Company primary industry: Retail
Job functional area: Management
Job Description
Introduction
Welcome to the Toys R Us world of awwwesome, where we want your little ones’ imaginations to run free!
Toys R Us and Babies R Us are well-established international brands, often referred to as the “World’s Greatest Toy Stores.” Toys R Us South Africa currently has over 60 physical stores, including locations in Namibia, Botswana, and Zambia, plus a brand-new online store. Our focus is to offer an amazing range of products and experiences, ensuring great value for customers of all ages—from children to grandparents.
If you’re a dynamic and passionate individual dedicated to delivering exceptional customer satisfaction and store performance, then we want you to join our team as an Assistant Store Manager!
Job Purpose
Meet store sales targets and deliver exceptional customer service while effectively planning, organizing, and controlling all retail operations in accordance with the company’s standards and procedures.
Duties & Responsibilities
- Achieve sales growth by successfully managing, mentoring, and leading the store staff.
- Interact with sales merchandisers, representatives, and regional managers to assess and refine sales strategies and outcomes.
- Enforce and implement exceptional customer service to provide a WOW experience.
- Address each customer’s unique shopping needs, always putting the customer first.
- Develop, motivate, and inspire your team in an enthusiastic manner.
- Manage store staff performance by recruiting, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Authorize work schedules, including work, break, and leave schedules.
- Ensure continuous training and development of staff to maintain high performance.
- Assign tasks and follow up on work results.
- Handle customer complaints with professionalism and composure.
- Oversee daily store operations to maximize sales while keeping expenses within budget and ensuring effective stock management.
- Minimize controllable expenses and costs.
- Protect company assets by reducing shrinkage, damages, and theft.
- Execute physical plans and actions to achieve sales targets, motivating staff to meet goals.
- Maintain accurate records of stock and financial transactions.
- Conduct floor walks daily and manage warehouse or overstock replenishments and face-ups.
- Implement, monitor, and enforce all standard operating procedures (SOPs).
- Maintain company merchandise and housekeeping standards.
- Coordinate and manage service providers in line with company expectations (e.g., guarding, security, cleaning, logistics).
- Ensure effective implementation of sales promotions and marketing opportunities.
- Guarantee timely execution of promotions, with advance planning and coordination.
Desired Experience & Qualifications
- Matric Certificate
- Must have own or reliable transport to work shifts
- A minimum of 3 years in a management position within a retail environment
Package & Remuneration
Benefits:
- Provident Fund
- Discretionary Bonus
- Store Performance Bonus
