Administrator: Service Advisor – Lindsay Saker Audi Workshop (Sandton, Gauteng)
📌 Reference Number: MOT250219-9
📌 Closing Date: 26 February 2025
📌 Job Type: Permanent
📌 Location: Sandton, Gauteng, South Africa
Job Description
A leading automotive dealership, Lindsay Saker Audi, is seeking a Service Advisor Administrator to provide prompt and professional customer service related to vehicle repairs and servicing. The successful candidate will act as a liaison between technicians and customers, ensuring cost-effective and high-quality service delivery.
Key Responsibilities
Customer Service & Communication
✔️ Act as the main point of contact between customers and technicians.
✔️ Provide accurate and clear service explanations to customers.
✔️ Address customer concerns and complaints professionally.
✔️ Maintain regular contact with customers regarding service updates.
✔️ Promote customer satisfaction and loyalty to ensure repeat business.
✔️ Offer advice and recommendations to enhance customer experience.
Administration & Documentation
✔️ Process service sheets, invoices, job cards, and warranty claims.
✔️ Maintain an accurate customer database with updated contact details.
✔️ Ensure that all customer service information is recorded verbatim.
✔️ Assist the dealership in achieving industry-standard service processes.
Operational Efficiency
✔️ Collaborate with internal and external partners to expedite service.
✔️ Take initiative to exceed customer expectations, even in challenging situations.
✔️ Maintain contact with customers about potential service concerns or additional repairs.
✔️ Ensure customer complaints are effectively managed via dealer systems.
Qualifications & Experience
✅ Education: Grade 12 / Matric (Essential)
✅ Experience: 2-3 years in the automotive service industry
✅ Technical Knowledge: Basic understanding of vehicle servicing and repairs
✅ OEM Knowledge: Familiarity with OEM Group South Africa products and procedures
✅ Numeracy Skills: Basic mathematical proficiency
Skills & Attributes
✔️ Strong communication skills (oral & written)
✔️ Excellent administration skills
✔️ Customer interaction & relationship-building abilities
✔️ Problem-solving and decision-making skills
✔️ Team player with flexibility and resilience
✔️ Computer proficiency (PC skills & OEM systems experience)
✔️ Ability to work under pressure in a fast-paced environment
Why Join Us?
🔹 Work with a prestigious automotive brand.
🔹 Opportunity for growth and career advancement.
🔹 Be part of a customer-focused, high-performance team.
If you meet the above qualifications and experience,
📌 Note: If you have not been contacted within six weeks of the closing date, consider your application unsuccessful.
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