Telesales Agent (Mobile) – Mr Price Money
Location: Durban, Kwazulu-Natal, South Africa (On-site)
Job Description
Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!
As a Telesales Agent at Mr Price Money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.
Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.
Responsibilities
Direct Sales:
- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products to persuade potential customers to purchase a product.
- Explain products and prices, and answer customer questions.
- Ensure FAIS, FICA, and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on the customer debtor system (CDS).
- Ensure quality of calls in line with service level agreements (SLAs).
Updating Personal Information:
- Accurately update customers’ personal, employment, and contact details to ensure right party contact when collecting on overdue accounts.
What’s in it for you?
- Achieve your targets and enjoy uncapped incentives
- Extensive learning and development opportunities to advance your career
- Enjoy discounts at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, join our share scheme and become a part-owner in the company’s success. Build your financial security with the long-term growth of your shares.
Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.
Qualifications
Education:
- Grade 12 or equivalent
Experience:
- At least 1 year of experience in a mobile call centre
Knowledge and Skills:
- A strong understanding of sales techniques and the telecommunications industry
- Ability to influence and convince customers with ease
- Thrive in a goal-oriented environment and love to exceed expectations
- Handle rejection gracefully and bounce back quickly
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