Store Manager

Store Manager – Mr Price Cellular
Location: Durban, Kwazulu Natal, South Africa

Job Description

Lead and manage the daily operations of a Mr Price Money Cellular store to ensure that overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.

Responsibilities

Stock Management

• Ensure that stock is accurately received and unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorise write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability

• Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to the support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include:
  • In-store marketing
  • Competitor shopping
  • Driving credit, insurance, mobile, and cellular performance to achieve the agreed budget.

Risk Management

• Conduct compliance checks through defined processes (admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.

Customer Experience Management

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.

Leadership & Development

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, administer, and manage performance in accordance with company policies and procedures.

Innovation

• Ensure implementation of innovation initiatives from Head Office (MPOS, MRP Empower, E-Docs, and Money Hub) to delight customers and improve in-store processes in a more efficient manner.

Qualifications

• NQF level 4 (Grade 12) or equivalent
• 3 years’ experience in a store management position
• Strong sales & service management, budgeting, computer literacy, and communication skills
• Knowledge of retail trade, brand management, customer service, cellular, mobile, new accounts, and insurance products

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

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