Contact Centre Trainee | Work Integrated Learning Program
📍 Location: Gauteng, South Africa
🏢 Company: PG Group | PG Glass
📅 Date Posted: 6 February 2025
🚀 Kickstart Your Career in Customer Service & Sales!
Are you looking to gain hands-on experience in customer service, sales, and administrative support within a leading automotive and building glass company? PG Glass is offering an exciting Work Integrated Learning (WIL) opportunity for Contact Centre Trainees in Gauteng.
🔹 This is your chance to develop critical business skills, work in a fast-paced customer service environment, and get valuable training in SAP systems, sales processing, and insurance claim handling.
📌 About PG Glass
PG Glass is Southern Africa’s leading supplier of auto glass and building glass replacement services. With over 110 Fitment Centres, we provide:
✔ Auto glass repairs & replacements
✔ PG Glass Medic® chip repair services
✔ Building glass replacements & custom solutions
✔ 24/7 Contact Centre for customer support & insurance claims
We are committed to excellence, innovation, and customer satisfaction—and we want YOU to be part of our team!
🎯 Job Overview
As a Contact Centre Trainee, you will be the first point of contact for customers, handling inquiries, sales, and claims processing while ensuring a seamless customer experience.
This role is ideal for candidates pursuing careers in customer service, call center operations, or sales administration.
🔹 Key Responsibilities
💬 Customer Service & Sales Support
✔ Manage incoming calls & customer queries, providing accurate and professional service
✔ Process claims, quotations, and sales transactions
✔ Advise customers on the best glass solutions for their needs
✔ Handle complaints professionally, escalating issues when necessary
✔ Follow up on leads to boost sales conversions
📝 Administrative Support & Claims Processing
✔ Ensure all internal sales and invoices are processed correctly
✔ Manage cash transactions & payment collections
✔ Ensure compliance with company policies & procedures
✔ Process and track insurance claims accurately
✔ Maintain detailed records of sales, claims, and customer interactions
📊 Data & System Management
✔ Work with SAP systems for transaction processing and reporting
✔ Analyze sales data to identify improvement areas
✔ Ensure proper documentation for all transactions
🎓 Minimum Requirements
Education & Qualifications
✔ Grade 12 / Matric Certificate
✔ TVET Qualification (Business Administration, Sales, or Customer Service preferred)
Work Experience
✔ Previous sales or customer service experience (advantageous, but not required)
✔ Knowledge of the automotive glass industry (bonus, but not essential)
🛠 Skills & Competencies
✔ Excellent communication & interpersonal skills (verbal & written)
✔ Strong problem-solving & analytical skills
✔ Ability to handle customer queries professionally & efficiently
✔ Good organizational & multitasking abilities
✔ Computer literacy (SAP experience is a plus!)
✔ Strong attention to detail & accuracy
🌍 Employment Equity Commitment
PG Group is an equal opportunity employer, committed to diversity and fairness. We encourage applications from all qualified candidates, ensuring a transparent and inclusive hiring process.
📌 Requisition ID: 1882
👉 Apply Now! Gain valuable experience, enhance your skills, and build a successful career in customer service & sales with PG Glass!
