Position: Workshop Manager – Hyundai Midrand
Reference Number: MOT250110-27
Location: Midrand, Gauteng, South Africa
Job Type: Permanent
Closing Date: 17 January 2025
Position Overview
The Workshop Manager at Hyundai Midrand will be responsible for ensuring consistent, timely, and accurate customer service in the workshop. This position requires effective team management, operational oversight, and the ability to drive efficiency, revenue, and customer satisfaction within the service department.
Key Responsibilities
- Customer Service Management
- Ensure an efficient and customer-focused service in the workshop.
- Monitor and manage the quality of service provided to customers to maintain high satisfaction levels.
- Team Leadership and Management
- Manage the workshop team, including service advisors and admin staff, ensuring high levels of productivity and customer satisfaction.
- Recruit, train, and develop staff, ensuring they are equipped with the necessary skills to perform at their best.
- Foster a positive and collaborative work environment.
- Operational Oversight
- Manage operations such as debt collection, invoicing, quoting, warranty claims, and general productivity.
- Adhere to company processes, systems, and standards to optimize service delivery and department efficiency.
- Oversee the financial aspects of the service department, including budgeting and strategic planning.
- Service Department Efficiency
- Maximize revenue and productivity within the service department.
- Drive the achievement of high customer satisfaction by maintaining excellent service standards.
- Ensure that all processes are aligned with company objectives.
- Staff Development and Accountability
- Take accountability for the recruitment, training, and development of the workshop team.
- Ensure continuous improvement in staff performance through training and mentoring.
Qualifications and Experience
- Minimum Qualification: Matric.
- Experience: At least 5 years in a similar role, with strong automotive industry knowledge.
- References: Contactable references and a good track record in a managerial role within the automotive industry.
Skills and Personal Attributes
- Customer Orientation: A strong focus on delivering outstanding customer service.
- Technical Knowledge: In-depth understanding of automotive repair and service processes.
- Process & System Knowledge: Expertise in workshop processes and systems.
- Financial and Strategic Planning: Ability to manage budgets, plan strategically, and drive operational efficiency.
- Leadership Skills: Strong leadership competencies with the ability to manage a diverse team.
- Communication: Excellent interpersonal and communication skills, with sensitivity to cultural diversity.
- Service-Orientation: A self-driven individual with a commitment to service excellence.
This is a great opportunity for an experienced and motivated individual with a strong background in automotive service management. If you’re a natural leader and passionate about providing excellent customer service, apply now to join Hyundai Midrand!
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