Workshop Foreman – Hyundai Roodepoort
Company: Hyundai Roodepoort
Location: Roodepoort, Gauteng, South Africa
Job Type: Permanent
Closing Date: 15 January 2025
Reference Number: MOT250108-20
Job Description
Hyundai Roodepoort is looking for a Workshop Foreman to lead their team and ensure consistent, timely, and accurate service delivery to customers. The foreman will manage all aspects of the workshop operations, including customer service, team management, and workshop efficiency. This is a critical role for maintaining high standards of service in the automotive industry.
Position Overview
The primary responsibility of the Workshop Foreman is to ensure that customers receive efficient, high-quality service. The foreman will be in charge of managing the workshop team, service advisors, and administrative staff, ensuring adherence to company processes, and maximizing productivity and customer satisfaction. They will also take responsibility for recruitment, training, and development within the team.
Key Responsibilities
- Customer Service Management:
- Ensure efficient and focused customer service in a passenger car workshop.
- Oversee the quality of service to maintain high customer satisfaction levels.
- Team Management:
- Manage and coordinate the workshop staff, including service advisors and admin staff.
- Ensure effective communication and cooperation among the team.
- Operations Management:
- Handle operations such as debt collection, invoicing, quoting, warranty claims, and productivity tracking.
- Maintain financial planning and strategic planning for the department.
- Efficiency & Productivity:
- Maximize the service department’s efficiency, revenue, and productivity.
- Continuously work toward achieving the highest levels of customer satisfaction.
- Staff Recruitment & Development:
- Take accountability for staff recruitment, training, and development.
- Ensure staff skills and knowledge are aligned with the company’s needs.
Qualifications & Experience
- Qualifications:
- Matric or equivalent qualification.
- Experience:
- At least 5 years’ experience in a similar role, preferably in the automotive industry.
- A proven track record with contactable references.
- Strong knowledge of the automotive sector and workshop operations.
Skills & Personal Attributes
- Customer Orientation:
- Strong focus on customer service and satisfaction.
- Technical Knowledge:
- In-depth understanding of automotive systems and technical processes.
- Process & System Knowledge:
- Strong knowledge of workshop processes, financial planning, and service standards.
- Leadership & Communication Skills:
- Strong interpersonal skills and the ability to lead, motivate, and develop a diverse team.
- Excellent verbal and written communication skills.
- Self-Driven:
- A proactive and service-oriented individual, with the ability to work independently and under pressure.
- Cultural Sensitivity:
- Ability to interact with all levels of the team and customers, being sensitive to cultural diversity.
Why Hyundai Roodepoort?
This is a great opportunity for an experienced individual to manage a successful workshop while working in a dynamic environment. Hyundai Roodepoort offers a challenging role with the chance to lead a team, drive operational success, and enhance customer satisfaction in the automotive industry.
Apply before 15 January 2025 to be considered for this exciting opportunity.
