Administrator | Europcar Van Rental | Bruma
Company: Europcar Van Rental
Location: Pomona, Kempton Park, Gauteng, South Africa
Job Type: Permanent
Closing Date: 17 January 2025
Reference Number: MOT250110-8
Job Description
Europcar Van Rental is seeking a proactive and detail-oriented Administrator to join their administration team at the Pomona branch in Kempton Park. The ideal candidate should have at least 2 years of administrative experience in the car rental or logistics industry and the ability to work efficiently under pressure.
Position Overview
- Primary Responsibility:
- Complete ownership of the branch administration, supporting customer service delivery, and ensuring the effective management of branch operations.
Specific Responsibilities
- Administrative Tasks:
- Assist the branch manager with specific duties, including managing overdue rentals.
- Pull and compile daily, weekly, and monthly reports, including stats and feedback on areas requiring attention.
- Ensure the branch is compliant with regulations and clear all compliance reports and deadlines.
- Administer fuel recons (if applicable), handle invoicing, and assist with reservations loading.
- Maintain meticulous records for the branch and assist with claims administration and filing.
- Handle general administrative duties such as scanning, indexing, and preparing minutes for meetings.
- Customer Liaison:
- Answer phone calls and provide customer service support as needed.
- Follow up on overdue rentals and ensure accurate submission of cash accounts to customers.
- Health & Safety:
- Submit and clear monthly health and safety reports.
Qualifications & Experience
- Minimum Education:
- NQF Level 4 qualification (Grade 12 or equivalent).
- Preferred Qualification:
- Secretarial or Business Administration qualification.
- Experience:
- At least 2 years of relevant administrative experience in the car rental or logistics industry.
- Other Requirements:
- Valid, unendorsed driver’s license.
- Computer literacy with a high level of accuracy.
- Willingness to work overtime and weekends when required.
Skills & Personal Attributes
- Core Competencies:
- Highly proficient in administration, task and priority management, and attention to detail.
- Excellent communication, organizational, and time management skills.
- Able to work under pressure and resolve issues quickly.
- Strong negotiation and problem-solving skills.
- Ability to work independently and as part of a team.
- Personal Attributes:
- Professional, friendly but firm demeanor.
- Resilient with a logical, systematic approach to tasks.
- Strong interpersonal skills, able to communicate effectively with customers and colleagues.
How to Apply
Submit your application by 17 January 2025 via Europcar’s recruitment portal.
Join Europcar and be part of a team that values customer service, teamwork, and operational excellence!
