Job Opportunity: Collections Consultant (6-Month Contract)
Company: Evolution Group
Location: East London
Job Ref #: EG-252
Industry: Call Centre
Job Type: Permanent (6-month contract)
Positions Available: 1
Responsibilities
- Contact customers via phone to collect overdue payments.
- Negotiate payment plans and resolve payment issues with customers.
- Build rapport with customers using effective communication to encourage payment.
- Maintain clear and concise documentation of all customer communications.
- Achieve and exceed daily, weekly, and monthly collection targets to earn commission.
- Work independently while maintaining regular communication with the team leader or manager.
- Follow up on customer commitments and payment promises.
- Escalate challenging collection cases to supervisors when necessary.
- Ensure compliance with all collection laws and regulations.
Job Requirements
Educational Background:
- Grade 12 (mandatory).
- Tertiary qualification (advantageous).
Experience:
- Minimum of 1 year in collections or customer service (preferred).
Skills and Competencies:
- Excellent communication and negotiation abilities.
- Capable of working independently to meet and exceed collection targets.
- Strong attention to detail and organizational skills.
- Ability to handle difficult situations with tact and professionalism.
- Familiarity with collection laws and regulations (advantageous).
Technical Requirements:
- Proficient in computer use (mandatory).
- Reliable internet connection and a quiet workspace for remote work.
Working Conditions
- Environment: Remote work; candidates must provide their own workspace.
- Role Type: Commission-based.
- Physical Requirements: Prolonged sitting and use of a headset or phone.
Why Join Evolution Group?
- Flexible remote work environment.
- Opportunity to earn commission based on performance.
- A supportive team with regular communication and guidance.
- Make an impact by helping clients resolve payment issues.
How to Apply:
Interested candidates should apply as soon as possible. If you do not receive feedback within two weeks, please consider your application unsuccessful.
