Backoffice Support Specialist

Job Opportunity: Backoffice Support Specialist (UK)

Company: Mango5
Location: Airport Industria
Job Type: Permanent
Positions Available: 4

---

Key Responsibilities

1. Task Management:
   • Efficiently complete assigned cases/tasks within SLA.
   • Adapt to new tasks as needed using a consultative approach to solve internal stakeholder issues.
2. Performance:
   • Achieve KPIs like CSAT, productivity, and quality.
3. Campaign Management:
   • Create and edit advertising campaigns, ensuring information accuracy.
4. Content Creation:
   • Produce client-facing reports and collate data following defined processes.
5. Account Administration:
   • Manage user access and permissions.
6. Credit Allocation:
   • Administer promotional credits on a set cadence (weekly, monthly).
7. Problem-Solving:
   • Investigate job visibility issues, identify problems, log tickets, and follow up.
8. Proactive Approach:
   • Address challenges with a customer-centric mindset.
9. Internal Communication:
   • Use tools like Salesforce Chatter for communication.
10. Technical Troubleshooting:
    • Diagnose technical issues, resolve problems with integration setups, and manage job aggregation systems.

---

Required Skills

• Quick learner with a strong aptitude for technology.
• Passionate about resolving client issues.
• Skilled at multitasking, prioritizing, and thriving under pressure.
• Adaptable to change and open to feedback.
• High integrity with strong organizational skills and attention to detail.
• Collaborative team player.

---

Qualifications

• Minimum 1 year in customer service, client success, or B2B client support.
• CRM experience in a support or related role.
• Experience with JIRA Ticket Management and Salesforce CRM (advantageous).
• Proficient in written and oral communication.
• Strong internet navigation and analytical problem-solving skills.

---

Working Hours

• Monday to Friday:
  • 10:00 – 19:00 or 09:00 – 18:00 (Daylight Savings Dependent).
• Dynamic holidays.

---

Remuneration Package

• Salary: R8,000.00
• Shift Allowance: R500.00
• Commission Potential: R2,000.00

---

Benefits

• Transport provided for shifts ending after 18:00.
• Medical insurance.
• LMS Course.
• YouAssist Program.

---

Your role as a Backoffice Support Specialist will provide global support and make an international impact.

How to Apply:
If you meet the criteria, please apply. Note that only shortlisted candidates will be contacted. If you do not hear back within two weeks, your CV will be kept for future openings.

 

apply here