Job Opportunity: Customer-Based Coordinator
Company: Nestlé South Africa
Location: Bryanston, ZA
Closing Date: 8 January 2025
Position Overview
Nestlé is seeking a Customer-Based Coordinator to act as the immediate point of contact within the Customer Supply Chain. This role involves optimizing inventory, ensuring product availability, and improving end-to-end supply chain efficiency from the customer’s distribution center (DC) to Nestlé’s premises.
Key Responsibilities
- Stock Availability and Management:
- Ensure Nestlé products are always available on shelves by maximizing inbound case fill rates.
- Proactively manage short-supply lines in collaboration with sales teams, customers, and category planners.
- Identify and resolve stock shortages, overstocks, and expiration issues at customer DCs and store levels.
- Supply Chain Coordination:
- Oversee the end-to-end flow of orders from Nestlé premises to customer DCs.
- Monitor and manage truck turnaround times at customer back doors.
- Work with 3PL providers to ensure on-time deliveries within lead times.
- Collaboration and Planning:
- Collaborate with demand planners to align customer and Nestlé plans for promotions and key events.
- Ensure smooth transitions between product lines or packaging during new product development (NPD) and renovations.
- Inventory Optimization:
- Achieve target inventory levels by identifying opportunities to reduce unproductive stock.
- Monitor and report order fill rates, ensuring high order capacity utilization.
Qualifications and Skills
- Education:
- Bachelor’s degree in a relevant field.
- Experience:
- At least 2 years of operational experience in one or more of the following areas:
- Customer Service
- Supply Planning
- Supply Chain Development
- Sales/Key Account Management
- At least 2 years of operational experience in one or more of the following areas:
- Skills:
- Strong understanding of end-to-end supply chain processes.
- Excellent problem-solving and root-cause analysis capabilities.
- Effective communication and stakeholder engagement skills.
- Proficiency in relevant software and tools for supply chain management.
Why Join Nestlé?
Nestlé is the world’s largest food and beverage company, committed to enhancing the quality of life and contributing to a healthier future. With 308,000 employees worldwide and a presence in 85+ countries, Nestlé offers a dynamic, inclusive work environment and unparalleled growth opportunities.
Ready to Take the Next Step?
If you meet the qualifications and are passionate about supply chain optimization and customer service, we encourage you to apply by 8 January 2025.
Learn more about Nestlé at www.nestle.com.
