Back Office Administrator
Job Details:
- Closing Date: 15 January 2025
- Reference Number: MMH240916-4
- Employment Type: Permanent
- Location: Centurion, Gauteng (Partial Remote Opportunity)
- Cluster: Momentum Life
- Role Family: Administration
Company Overview
Momentum Metropolitan is a leading financial services provider, enabling individuals, businesses, and organizations to achieve their financial goals. Through brands such as Metropolitan, Momentum, Multiply, and specialist entities like Guardrisk, the group delivers tailored financial solutions.
Visit www.momentummetropolitan.co.za for more information.
Role Purpose
The Back Office Administrator will support the Momentum Life digital sales team by ensuring the smooth operational and administrative functioning of the onboarding process. This role is focused on delivering excellent client service and maintaining efficient workflows.
Key Responsibilities
- Onboarding Applications:
- Assist stakeholders in submitting onboarding applications via digital channels.
- Ensure instructions are accurate and complete.
- Stakeholder Support:
- Provide reliable support to internal and external stakeholders.
- Maintain and strengthen stakeholder relationships.
- Address queries and identify areas for improved service offerings.
- Process & Compliance:
- Adhere to product house workflows and service-level agreements (SLAs).
- Report system and process failures or suggest enhancements.
- Ensure proper controls for new business applications.
- Administration:
- Accurately capture and verify documentation.
- Complete administrative and reporting tasks within deadlines.
- Escalate system faults and issues to relevant stakeholders.
- Policy & Processes:
- Ensure smooth and accurate onboarding processes.
- Perform policy book transfers and terminations according to protocols.
- Utilize BPM effectively and migrate from AWD processes.
Requirements
- Education:
- Matric / Grade 12 or NQF Level 4.
- Experience:
- Minimum 2 years of experience in the insurance sales industry.
- Familiarity with Momentum Life products and services is an advantage.
- Skills:
- Proficiency in Afrikaans and English.
- Strong administrative and organizational skills.
Competencies
- Attention to detail and accuracy.
- Ability to meet deadlines and manage multiple tasks.
- Strong decision-making and problem-solving skills.
- Upholding high standards and following procedures diligently.
- Ability to adapt and utilize digital tools effectively.
Disclaimer:
Please verify the legitimacy of this job advert on Momentum Metropolitan’s official career page.
If you are passionate about enabling clients’ financial success and possess the required skills, apply today!
