1. Job Title: 80-Hour Service Consultant
Location: Jane Furse, Limpopo, South Africa
Reference Number: 136751
Requisition Number: 136768
Closing Date: 15 November 2024
Department: Total Business Banking and Retail – Consumer Channel
Career Stream: Client Service
Level: Manage Self: Technical (MST)
Job Purpose
We’re looking for a customer-focused Service Consultant to join our team in Jane Furse. In this role, you’ll empower clients by helping them use Nedbank’s digital and self-service platforms, manage cash transactions, and ensure first-line device maintenance to support our business objectives and enhance the client experience.
Key Responsibilities
Client Engagement
- Guide clients on the convenience and security of Nedbank’s digital tools and self-service features.
- Assist clients in downloading and troubleshooting online banking apps and help with purchasing value-added services (e.g., airtime, prepaid data).
- Support clients with tasks like obtaining statements, cards, and other documents from self-service zones.
- Develop strong client relationships through regular updates and support, addressing any inquiries and providing solutions with care.
- Educate clients on subscribing to and managing their accounts through digital channels.
- Engage clients to understand their needs, identify quality sales leads, and suggest additional services (without giving financial advice).
- Welcome clients, verify documents, clarify service needs, and provide an end-to-end solution or route to the correct department if needed.
Business Operations
- Manage cash transactions, including deposits, withdrawals, transfers, and foreign exchange requests.
- Ensure daily balance of branch stock, including cash and cards.
- Control and prioritize the client queuing process and address clients with special needs.
- Maintain store devices (e.g., ATMs), including loading cash, balancing, and performing first-line maintenance.
- Ensure cash management and treasury strategies are followed for optimal efficiency.
- Report any discrepancies in cash holdings and take corrective action as required.
Risk and Compliance
- Follow security policies to mitigate risk, prevent fraud, and adhere to transaction and client authentication protocols.
- Maintain and manage counter and drop safe limits in accordance with bank policy.
Contribute to Nedbank’s Goals
- Act in the client’s best interest, deliver on promises, and go the extra mile to build trust and loyalty.
- Support team and personal development goals to enhance the client experience.
- Help increase the use of digital and self-service channels through client education and engagement.
Qualifications and Experience
- Experience: 2-3 years of customer service experience, ideally in a retail banking environment. Experience with cash handling, first-line problem resolution, and familiarity with digital services is preferred. Foreign exchange experience is a plus.
- Education: Matric (Grade 12) or National Senior Certificate, with a relevant qualification in Banking Services (NQF5) preferred.
- Clearance: Must have a clear credit and criminal record.
Skills and Competencies
- Technical Knowledge: Banking products, customer service principles, security protocols, risk and compliance controls, and foreign exchange processes.
- Key Competencies: Building customer loyalty, earning trust, adaptability, stress tolerance, collaboration, and continuous learning.
This position is ideal for someone who is tech-savvy, proactive, and passionate about providing exceptional client service while maintaining secure and efficient operations in line with Nedbank’s standards. Join us in delivering superior service and shaping a positive client experience in the heart of Jane Furse.
apply here: apply here
2. Job Title: 80-Hour Service Consultant
Location: Zebediela, Limpopo, South Africa
Reference Number: 136754
Requisition Number: 136754
Closing Date: 15 November 2024
Department: Total Business Banking and Retail – Consumer Channel
Career Stream: Client Service
Level: Manage Self: Technical (MST)
Job Purpose
Join our team in Zebediela as an 80-Hour Service Consultant, where you will play a key role in assisting clients with their banking needs while enhancing their experience with Nedbank’s digital and self-service options. Your responsibilities will include processing transactions, maintaining cash devices, and ensuring service excellence that supports our business goals and builds lasting client relationships.
Key Responsibilities
Client Engagement
- Support clients in using Nedbank’s digital services, including helping with app downloads, troubleshooting, and purchasing airtime or data.
- Assist clients with obtaining statements, cards, and other documents from self-service areas.
- Educate clients on digital banking tools and self-service features, encouraging account management through online platforms.
- Engage with clients to identify service needs, cross-sell relevant products, and nurture strong, lasting relationships.
- Welcome clients, clarify their needs, verify documentation, and ensure end-to-end resolution of their requests.
- Identify quality sales leads and refer clients to the appropriate department, capturing interactions in the client management system.
Business Operations
- Manage cash transactions, deposits, withdrawals, and foreign exchange requests according to Nedbank policies.
- Perform daily checks, balance cash holdings, and maintain branch stock, including cards and other materials.
- Manage queuing to prioritize clients with special needs and maintain efficient service flow.
- Ensure ATMs and other branch devices are operational through balancing, cash loading, and first-line maintenance.
- Execute cash management, recycling, and treasury strategies within the branch.
- Identify and report any discrepancies in cash holdings and take corrective actions.
Risk and Compliance
- Control counter and safe limits to mitigate risks and prevent fraud.
- Adhere to security and transaction authentication protocols to protect clients and branch assets.
Contributing to Nedbank’s Goals
- Act in the client’s best interest, uphold promises, and deliver exceptional service that builds trust.
- Meet individual and team service goals, supporting a positive and seamless client experience.
- Promote the use of digital and self-service channels to increase client engagement with online solutions.
Qualifications and Experience
- Experience: 2-3 years in a client-facing role, ideally in retail banking, with a strong background in cash handling, client service, and basic problem-solving. Foreign exchange experience is advantageous.
- Education: Matric (Grade 12) or National Senior Certificate, with a Higher Certificate in Banking Services (NQF5) preferred.
- Clearance: Must have a clear credit and criminal record.
Skills and Competencies
- Technical Knowledge: Customer service principles, banking product knowledge, problem-solving, relationship management, and compliance protocols.
- Behavioral Competencies: Building customer loyalty, earning trust, adaptability, teamwork, managing stress, and continuous learning.
Contact Us
For more information, please contact the Nedbank Recruiting Team at +27 860 555 566.
This role is ideal for a proactive individual with strong customer service skills and a passion for guiding clients through digital banking solutions. Join us in Zebediela to make a positive impact on the client experience and contribute to Nedbank’s success in delivering secure, efficient, and convenient banking services.
3.
Job Title: 80-Hour Service Consultant
Location: Elias Motsoaledi Rural, Limpopo, South Africa
Reference Number: 136752
Requisition Number: 136752
Closing Date: 15 November 2024
Department: Total Business Banking and Retail – Consumer Channel
Career Stream: Client Service
Level: Manage Self: Technical (MST)
Job Purpose
We are seeking a dedicated Service Consultant for our Elias Motsoaledi Rural branch. You will play a pivotal role in enhancing clients’ experiences with Nedbank’s digital and self-service options, handling cash transactions, and providing first-line maintenance for branch devices. Your work will be key in meeting our business goals and fostering client satisfaction.
Key Responsibilities
Client Engagement
- Educate clients on the convenience, security, and functionality of digital and self-service banking options.
- Assist clients in downloading and using online banking apps, troubleshooting issues, and purchasing services such as airtime and prepaid data.
- Support clients in obtaining statements, cards, and other documents from self-service areas.
- Build strong client relationships, providing updates and assisting with inquiries in a way that promotes trust.
- Engage clients to understand their needs, cross-sell relevant services, and suggest solutions.
- Welcome and assist clients by verifying documents and clarifying service needs, ensuring all requests are resolved or directed appropriately.
Business Operations
- Handle cash transactions, including deposits, withdrawals, transfers, and foreign exchange, in line with bank policies.
- Balance and secure branch stock, manage daily checklists, and maintain branch cash holdings.
- Ensure operational efficiency by prioritizing clients with special needs and managing the queuing process.
- Maintain ATMs and other devices, including cash loading and first-line maintenance.
- Implement cash management and recycling strategies for optimal branch efficiency.
- Monitor and report any discrepancies in cash holdings and take corrective actions as needed.
Risk and Compliance
- Control counter and drop safe limits, following policies to mitigate risks and prevent fraud.
- Follow security protocols and transaction authentication policies to safeguard clients and assets.
Contributing to Nedbank’s Goals
- Act in the client’s best interest, meet promises, and exceed expectations to build loyalty and trust.
- Support the team and individual goals to create a positive client experience.
- Encourage client use of digital and self-service banking channels through education and support.
Qualifications and Experience
- Experience: 2-3 years in a client-facing role, ideally within retail banking. Experience with cash handling, digital services, and basic troubleshooting is preferred. Foreign exchange experience is advantageous.
- Education: Matric (Grade 12) or National Senior Certificate, with a Higher Certificate in Banking Services (NQF5) preferred.
- Clearance: Must have a clear credit and criminal record.
Skills and Competencies
- Technical Knowledge: Banking product knowledge, customer service principles, problem-solving skills, and familiarity with Nedbank’s security and compliance protocols.
- Behavioral Competencies: Building customer loyalty, earning trust, adaptability, teamwork, managing work under pressure, and commitment to continuous learning.
This position is ideal for someone who is service-oriented, tech-savvy, and committed to delivering a seamless banking experience. Join us in making a positive impact on our clients’ lives in Elias Motsoaledi Rural by ensuring secure, efficient, and accessible banking solutions.
4.
Job Title: 80-Hour Service Consultant
Location: Rustenburg, North West Province, South Africa
Reference Number: 136745
Requisition Number: 136745
Closing Date: 15 November 2024
Department: Total Business Banking and Retail – Consumer Channel
Career Stream: Client Service
Level: Manage Self: Technical (MST)
Job Purpose
As an 80-Hour Service Consultant based in Rustenburg, you will educate clients on the convenience, security, and benefits of digital and self-service banking solutions, handle cash transactions, and provide first-line maintenance support for branch devices. Your role is essential in achieving business goals and providing exceptional client service.
Key Responsibilities
Client Engagement
- Address client inquiries related to digital devices and queue flow.
- Assist clients in downloading and accessing digital banking apps, purchasing services, and retrieving statements or cards from self-service zones.
- Establish and maintain strong client relationships by updating clients on their requests and applications.
- Educate clients on the use of self-service and digital features, guiding them to complete service needs online.
- Engage with clients to understand their needs, provide appropriate solutions, and refer them for additional support when needed.
- Identify and capture sales leads for cross-selling, referring them to the appropriate department without providing financial advice.
- Facilitate an environment of trust and respect through reliable client service.
Business Operations
- Conduct cash transactions over the counter and ensure efficient management of branch cash holdings.
- Balance branch stock (e.g., cards) and manage daily checklists.
- Control and prioritize the queuing process, with sensitivity to clients with special needs.
- Support ATM and other device functionality through cash loading and first-line maintenance.
- Implement cash efficiency strategies and perform first-line maintenance for branch devices.
- Process client deposits, withdrawals, and foreign exchange transactions in line with policies.
- Address discrepancies in cash holdings to prevent losses, and dispose of obsolete stock as per guidelines.
Risk and Compliance
- Ensure secure management of cash limits and adhere to counter and drop safe protocols.
- Follow all security, risk management, and fraud prevention policies to safeguard clients and assets.
Supporting Nedbank’s Mission
- Act in the best interest of clients, meeting promises and exceeding expectations.
- Contribute to team and individual goals, supporting Nedbank’s client-focused objectives.
- Drive the use of digital and self-service channels, promoting convenient banking options.
Minimum Requirements
- Experience: 2-3 years in a client-facing role, ideally within a retail banking environment. Experience in client service, cash handling, basic troubleshooting, and foreign exchange (if applicable).
- Education: Matric (Grade 12) or National Senior Certificate. A Higher Certificate in Banking Services (NQF5) is advantageous.
- Clearance: Must have a clear credit and criminal record.
Skills and Competencies
- Technical Knowledge: Understanding of banking products, customer service principles, and problem-solving techniques.
- Behavioral Competencies: Ability to build customer loyalty, earn trust, collaborate, adapt to change, and manage work effectively under stress. Strong commitment to continuous learning and development.
This role is perfect for a service-focused professional looking to make a positive impact on clients’ banking experiences in Rustenburg. Join Nedbank in enhancing digital convenience, security, and efficiency for our valued clients.
