Job Title: Cashiers – Berea Pharmacy
Company: Dis-Chem Pharmacies Limited
Location: East London, Eastern Cape
Job Type: Permanent
Date Posted: 17 September 2024
Application Closing Date: 31 October 2024
Introduction to Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies Limited, a leading South African retail pharmacy chain, prides itself on providing exceptional customer service and quality products across the country. As part of our mission to offer a world-class shopping experience, we are looking for dedicated and experienced cashiers to join our team at Berea Pharmacy in East London. This role focuses on efficient customer service at the point of sale, ensuring transactions are accurately recorded and customer needs are met professionally. Our cashiers play a key role in creating a positive in-store experience, aligning with our commitment to excellence and integrity.
Job Overview
The cashier role at Dis-Chem Pharmacies goes beyond operating the till; it includes upholding our values, managing cash flow meticulously, and providing support in ensuring customer satisfaction. The ideal candidate will be proactive, friendly, and professional with a strong attention to detail and an understanding of basic customer service principles. As a cashier, you will help maintain a high turnover rate at the checkout area, accurately handle financial transactions, and safeguard against errors and fraud. The role requires flexibility, a commitment to retail hours, and a customer-centric attitude that enhances the overall shopping experience.
Key Responsibilities
Customer Service Excellence
- Adherence to Service Standards: Maintain a thorough understanding of Dis-Chem’s customer service policies and ensure all interactions align with these standards.
- Build Customer Relationships: Foster a professional rapport with customers, responding to inquiries and addressing any issues they may have.
- Manage Compliments and Complaints: Report feedback, whether positive or negative, to the Frontline Supervisor or Store Management to enhance service delivery.
- Sales Awareness: Stay updated on current promotions, sales, and special offers to inform customers and maximize sales opportunities.
Financial Transactions and Cash Management
- Cash Handling: Handle cash transactions accurately, following Dis-Chem’s Standard Operating Procedures (SOPs) to reduce discrepancies.
- Payment Processing: Process all customer payments, including cash, credit cards, debit cards, vouchers, and coupons, adhering to company policies.
- Loyalty Programs: Facilitate loyalty card transactions, including those linked with partners like Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and eBucks.
- Drop Safe Procedures: Ensure cash is deposited into the drop safe according to established SOPs, promoting secure cash flow management.
Security and Risk Management
- Code and Password Security: Ensure that access codes and passwords remain confidential, are used solely by you, and are regularly updated to maintain security.
- Product Scanning and Payment Verification: Ensure that all outgoing items, including prescriptions, are scanned and paid for before leaving the store to prevent theft and fraud.
- Confidentiality of Cash Drawer Contents: Handle daily takings discreetly and only discuss cash-related matters with management.
- Suspicious Activity Monitoring: Stay vigilant for any suspicious behavior and promptly report it to management to protect both customers and colleagues.
Store Operations Support
- Product Knowledge: Assist customers by answering queries regarding store merchandise, providing guidance on product location, and recommending suitable alternatives if required.
- Line Voids and Price Adjustments: Obtain necessary supervisor approval for line voids, refunds, and price adjustments, following store policy and preventing unauthorized modifications.
- Customer Exchanges and Returns: Manage customer exchanges and returns in accordance with Dis-Chem’s guidelines, ensuring customer satisfaction while safeguarding store policies.
- Sales Targets and Turnover Rate: Meet the hourly turnover rate by actively engaging with customers, processing transactions efficiently, and reducing wait times.
Minimum Requirements
To be eligible for the Cashier role at Dis-Chem Pharmacies Berea Pharmacy, applicants must meet the following essential requirements:
- Education: Grade 12 / Matric.
- Experience: At least six months of experience in cashiering or till operations, preferably within a retail environment.
- Computer Literacy: Proficiency in MS Office and basic computer skills for operating point-of-sale systems.
- Numeracy Skills: Sound numerical ability to manage cash flow and ensure accuracy in financial transactions.
- Communication Skills: Strong command of English, both written and spoken, to effectively communicate with customers and team members.
- Customer Service: Basic understanding of customer service principles and a friendly, helpful attitude.
- Retail Hours: Flexibility to work within retail hours, including weekends and public holidays as required.
Competencies and Skills
Essential Competencies
- Cash Register Operation: Knowledge of managing a cash drawer and operating the till with precision.
- Sales and Payment Processing: Familiarity with handling cash, bank cards, and other payment methods in compliance with Dis-Chem policies.
- Accuracy and Attention to Detail: Precision in handling financial transactions, recognizing the importance of accuracy to prevent errors.
- Presentability and Professionalism: A presentable appearance and a professional demeanor to represent Dis-Chem positively.
- Emotional Intelligence and Social Awareness: Ability to manage emotions, empathize with customers, and respond appropriately to various situations.
- Accountability: Reliable and responsible, taking ownership of duties and outcomes.
- Time Management: Efficient in managing time, especially during high-traffic periods.
- Problem-Solving Skills: Ability to identify issues and resolve them in real-time to maintain smooth operations.
Advantageous Competencies
- Multilingual Skills: Proficiency in an additional language, which can enhance communication with a diverse customer base.
Special Conditions of Employment
- Retail Hours: Must be willing to work flexible hours, including weekends and public holidays.
- Proximity to Store: Residing near the Berea Pharmacy or having reliable transportation is preferred for punctuality.
- Clear Record: Applicants must have a clear credit and criminal record.
- South African Citizenship: Required for this position.
Compensation and Benefits
Dis-Chem Pharmacies offers a market-related salary for this position, along with a range of benefits designed to support your health and well-being:
- Medical Aid: Access to a medical aid scheme to support your healthcare needs.
- Provident Fund: Contribution to a provident fund, helping secure your financial future.
- Staff Account: Exclusive benefits and discounts available through your staff account.
Application Process and Employment Equity
Dis-Chem Pharmacies is an equal opportunity employer and is committed to fostering diversity and inclusion. As part of Dis-Chem’s Employment Equity Plan, we encourage applications from designated groups, including people with disabilities. Only successful applicants will be contacted within two weeks of the closing date. If you do not receive communication by this time, please consider your application unsuccessful.
How to Apply: Submit your application online by 31 October 2024. Ensure that you meet all job requirements before applying, as incomplete applications will not be considered.
Join the Dis-Chem team at Berea Pharmacy to deliver excellence in customer service and contribute to a leading retail pharmacy’s ongoing success. Apply today to be part of a supportive and inclusive workplace that values your growth and development.
