Sales Consultant (Funeral)
Company: 1Life Insurance
Location: Gauteng
Date Posted: 2024/10/08
Job Type: Permanent
Positions Available: 48
Salary: Negotiable
Job Reference Number: S0044115
About the Company
1Life is a licensed life insurer aiming to transform and enhance the South African life insurance landscape through customer-focused and service-oriented products. 1Life is a wholly owned subsidiary of Clientele Limited.
Job Description
Join one of the multinational insurance companies in South Africa as a Funeral Sales Consultant. This role involves telephonic engagement with customers to offer funeral products, clarifying customer needs, and selling tailored insurance solutions.
Key Responsibilities:
- Customer Relationships Development: Engage with existing clients by offering new products via telephone.
- Customer Needs Clarification: Follow a detailed multi-level sales script to gather customer requirements and assist in clarifying their needs.
- Sell Customer Propositions: Propose products or services that best fit customer needs, explain product benefits, and encourage customers to make purchases.
- Operational Compliance: Adhere to company policies, procedures, and regulatory standards.
- CRM Data Management: Record details in the CRM system after each call to schedule callbacks and maintain data quality for customer retention.
- Performance Management: Prioritize workflow and use performance systems to ensure tasks are completed within required time frames.
- Sales Opportunities Creation: Identify new potential customers through information, referrals, and recommendations.
Behavioral Competencies:
- Customer Focus: Build strong customer relationships and develop customer-centric solutions.
- Resilience: Remain calm and professional in difficult situations, learning from setbacks and overcoming challenges.
- Situational Adaptability: Adapt behavior in response to varying circumstances.
- Interpersonal Savvy: Relate well to diverse groups and handle interpersonal situations with tact and sensitivity.
- Instills Trust: Act with integrity, honesty, and consistency in line with organizational policies.
- Ensures Accountability: Take responsibility for personal performance and commitments.
- Persuasion: Use logical and compelling arguments to gain support and commitment from others.
- Effective Communication: Deliver clear communication tailored to the audience’s needs.
- Plans and Aligns: Organize work effectively to meet goals and deadlines.
- Manages Conflict: Handle conflicts professionally and constructively.
- Action-Oriented: Act quickly and enthusiastically when challenges arise.
- Drives Results: Achieve results consistently, even in difficult circumstances.
Skills:
- Direct Sales: Maximize direct sales volume with guidance.
- Verbal & Written Communication: Communicate clearly and effectively in both speech and writing.
- Computer Skills: Competent use of Microsoft Office Suite and standard office equipment.
- Action Planning & Work Scheduling: Plan and schedule work to optimize performance.
- Writing Skills: Develop written communications to express ideas and policies clearly.
Tools:
- Avaya telephone system
Job Requirements
- Education:
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
- Regulatory Exam 5 (Advantageous)
- 120 FAIS Credits (Advantageous)
- Experience:
- Minimum of 2 years of telephonic sales experience (Essential)
- Experience in cold calling (Advantageous)
Note: Applicants must ensure their qualifications are SAQA Accredited and provide certified evidence to 1Life Insurance. Compliance with Financial Sector Conduct Authority (FSCA) competency requirements is necessary.
This role offers an exciting opportunity to work in a dynamic team selling funeral products while maintaining high standards of customer service and operational compliance. If you are driven, resilient, and skilled in sales, this position is perfect for you.
