Service Advisor – Renault Melrose
Closing Date: 2024/10/09
Reference Number: MOT240930-18
Job Type: Permanent
Location: Johannesburg, Gauteng, South Africa
Company Overview:
Join Renault Melrose as a Service Advisor and play a vital role in enhancing customer satisfaction during the vehicle service process. This position offers a unique opportunity to work in a dynamic environment while providing exceptional service to our valued clients.
Job Purpose:
The Service Advisor will deliver comprehensive support services to customers throughout the entire vehicle service process, ensuring effective communication, timely feedback, and diligent follow-ups while adhering to all administrative requirements.
Key Responsibilities:
1. Process Compliance:
- Ensure adherence to legal compliance including FICA regulation, POPI Act, and Consumer Protection Act (CPA).
- Maintain accurate administration of invoices, refunds, payments, and other relevant documentation to uphold high standards.
2. Customer Relations:
- Foster a customer-centric culture by delivering services that meet or exceed client expectations.
- Maintain a customer database, providing ongoing communication regarding service details, feedback, and addressing any concerns.
3. Operational Efficiency:
- Execute work activities effectively to maximize efficiency and minimize delays.
- Identify and implement known solutions to operational challenges, escalating unresolved issues when necessary.
4. Vehicle Service Management:
- Greet customers upon vehicle arrival for service, identify concerns, and relay information to technicians.
- Monitor service turnaround times and quality standards to ensure compliance with company objectives and enhance customer satisfaction.
5. Continuous Learning:
- Attend training initiatives to improve work quality and personal skills.
- Embody and promote the company’s core values.
Qualifications and Experience:
- Minimum Qualification: Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04.
- Experience: 2-3 years in a similar service advisor role within the automotive industry.
Skills and Personal Attributes:
- Computer Literacy: Proficient in relevant software applications.
- Knowledge of Industry Regulations: Familiarity with industry legislative compliance and OEM standards.
- Communication Skills: Strong verbal and written communication abilities to effectively engage with customers and stakeholders.
